About the Role:
Arkaaya Business Services Ltd believes that smooth service delivery depends on clear communication, accurate coordination, and reliable follow through.
We are looking for a Service Delivery Coordinator who can support daily service operations, monitor client requests, and help ensure that work is completed on time and to a professional standard. You will work closely with internal teams, clients, suppliers, and managers to keep service activities organised from start to finish.
This role is ideal for someone who is detail focused, practical, and confident handling multiple tasks in a busy business support environment.
Why Work With Us?
The Environment:
You will be part of a professional and supportive team where organisation, communication, and accountability are valued.
Service Focus:
We believe good service delivery is built on timely updates, accurate records, and strong coordination between teams.
Team Support:
You will work closely with operations, administration, customer service, and management teams to help make sure service requests are handled properly.
Growth:
This role offers a stable opportunity to build experience in service coordination, operations support, client communication, and business administration.
Key Responsibilities:
Service Coordination:
Support the daily coordination of service requests, work schedules, client updates, and internal follow ups.
Client Communication:
Respond to client enquiries, provide progress updates, and make sure requests are handled in a professional and timely manner.
Internal Coordination:
Work with operations, administration, customer service, and supplier teams to ensure services are delivered as agreed.
Record Management:
Maintain accurate records of service requests, job updates, client details, reports, and completed work.
Issue Tracking:
Monitor delays, missing information, or service concerns and escalate them to the appropriate manager when needed.
Reporting:
Prepare basic reports on service activity, response times, outstanding requests, and completed tasks.
Process Support:
Help improve service workflows, communication processes, and administrative procedures where possible.
What We Are Looking For:
Experience:
Previous experience in service coordination, operations support, customer service, administration, logistics, or a similar role is preferred.
Organisation:
You can manage multiple tasks, track updates, follow up on actions, and keep records accurate.
Communication:
You are confident speaking with clients, suppliers, colleagues, and managers in a clear and professional way.
Problem Solving:
You can stay calm under pressure and help find practical solutions when service issues or delays happen.
Computer Skills:
Comfortable using email, spreadsheets, shared documents, customer records, and basic office systems.
Teamwork:
You can work well with different departments and help keep everyone informed.
Mindset:
You are reliable, detail focused, service minded, and willing to take ownership of tasks until they are completed.
Pay: £2,500.00-£3,200.00 per month
Work Location: In person
