We're looking to recruit a well organised, forward-thinking Property Manager (factoring), to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.
With our people and customers at the heart of everything we've done for the past 24 years, we want to hire someone to slot into our fast-paced environment. Ideally, but not essential, it would be beneficial if the candidate has previous experience in a Property Manager (factoring) role.
Role:
Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
1. Customer Experience & Engagement:
· Responsible for the delivery of the ‘Newton Way’ customer excellence charter
· Building and maintaining relationships with both customers and contractors
· Responsible for creating and distributing regular customer communications
· Conduct regular owners’ meetings, in both individual and group settings
· Plan, attend and manage evening AGM’s for portfolio sites
2. Portfolio Management:
· Responsible for instructing and monitoring both reactive and proactive repairs
· Manage and co-ordinate customer insurance claims process
· Conduct regular property visits
3. Record Keeping:
· Ensuring customer records are kept accurately and up to date
Specific skills, capabilities & requirements:
· Full, clean UK Driving License
· Previous experience in a customer service-based role
· Strong communicator
· Ability to work well as part of a team
· Proficient using Office 365
· Ability to work to targets
· Works well under pressure
· Previous experience using a CRM based system is preferable, but not essential
Perks & Rewards:
- Fully paid staff lunch once a month
- Complimentary birthday off
- Additional Complimentary festive leave
- Enhanced parental leave
- Salary sacrifice pension scheme
- Performance based bonus
- Group Life Insurance
plus many more ......
Pay: £28,000.00-£35,300.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Enhanced paternity leave
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Aberdeen, Aberdeen City: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
- Property Management: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
