Support manager Work, Jobs in Westley Waterless, Cam (with Salaries)

Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Community Manager
Cambridge Enterprise —Cambridge
- From £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Project management
- Mentoring
12d
Intelligence Manager
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- English
- AI
- Annual leave
4d
Technical Manager - Food
Klura Ltd —Haverhill
- From £50,000 a year
- Full-time
- Supervising experience
- Bakery
- Bachelor's degree
- Free parking
- Employee stock purchase plan
Quick apply
Home Manager
The Royal Masonic Benevolent Institution Care Company —Bury St. Edmunds
- £60,000 - £65,000 a year
- Hospital
- Care plans
- Leadership
- Free parking
- Paid training
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Senior Delivery Manager
Cambridge University Press & Assessment —Cambridge
- £50,900 - £68,000 a year
- Monday to Friday
- Hybrid work
- Azure
- AWS
- Project management
- Annual leave
12d
Chief Operating Officer (COO)
St Edmundsbury Cathedral —Bury St. Edmunds
- £65,000 a year
- Weekend availability
- Management
- Analysis skills
- Human resources
- Annual leave
Quick apply
14d
Operations Group Manager
Cambridge University Press & Assessment —Cambridge
- £45,100 - £65,350 a year
- Hybrid work
- English
- Leadership
- Communication skills
- Annual leave
10d
Funeral Manager
Daniel Robinson & Sons —Halstead
- £28,000 - £40,000 a year
- Full-time
- Management
- Heavy lifting
- Supervising experience
- Health & wellbeing programme
- Bereavement leave
Quick apply
11d
Associate Support Manager
Tait —Haverhill
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Registered Manager
SGS Care Ltd —Newmarket
- £65,000 - £75,000 a year
- Full-time
- Childcare
- Care plans
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Head of Housing
Hundred Houses Society —Cambridge
- £62,218 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Learning & Development Trainer
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Management
- Presentation skills
- Human resources
12d
Business Development & Client Manager
Layrd Design —Cambridge
- £45,000 - £60,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
- Free parking
- Annual leave
Quick apply
13d
Operations Manager
BaxterStorey UK —Saffron Walden
- £60,000 - £65,000 a year
- Full-time
- Hospitality
- Customer service
- Bakery
- Employee assistance programme
- Employee discount
Quick apply
Procurement Manager
Chestnut Group —Bury St. Edmunds
- £55,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Services Project Manager
Siemens —Cambridge
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
10d
Registered Manager
Harmony homecare Suffolk —Newmarket
- From £45,000 a year
- Full-time
- Management
- Supervising experience
- Driving
- Free parking
- Employee discount
Quick apply
14d

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support manager jobs near westley waterless, cam

Support Manager

Tait -
Haverhill

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

ERP systems
Logistics
Bloomberg
Microsoft Office
Bachelor's degree
Customer support
Swift
Communication skills

Full job description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT’s diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns.

The work involves considerable client contact with an emphasis on providing support tailor-made to the client’s system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.

Responsibilities

Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
Provide feedback from customers on product quality and features.
Follow TAIT QHSE and global Service & Support policies and procedures.
Maintain client relationships ensuring clients are satisfied with the services provided.
Manage and exceed client expectations to agree on clear scope, schedule, and contract.
Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
Manage and schedule resources in collaboration with resource management teams.
Work proactively, taking the initiative where necessary and with minimum supervision.
Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
Work within a global team of technical support professionals delivering the best in support services to our clients.
Visit sites and meet with clients to maintain relationships and develop new ones when required.
Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
Adhere to all company safety policies and procedures.
Attend meetings, seminars, and training sessions as required.
Perform assigned duties according to the policies and expectations prescribed by the company.

Position Requirements

HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
Experience working in a customer support or management role preferably in the entertainment industry.
Experience planning projects with complex logistics and hard deadlines.
Proficiency in MS Office Suite.
Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
Proficient in written and verbal communication skills with a level of honesty and integrity
Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
Comfortable providing feedback from customers on product quality and features to internal stakeholders
Experience in TAIT related markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
Sound decision-making skills within the scope of the team or department.
Skill in delegating tasks and responsibilities to team members.
Strong communication skills for effective team collaboration and reporting.

TAIT Benefits:

Competitive pension scheme with employer contributions
Life assurance (4x salary)
Medicash health cashback plan (covering dental, optical, and more)
Employee Assistance Program (EAP) with 24/7 support
Cycle to Work scheme
Income protection / critical illness cover
Optional private medical insurance (role/level dependent)
Paid annual leave starting at 22 days, increasing with service
UK bank holidays

#LI-KS1TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Apply Now

Refine Your Search

support manager jobs in westley waterless, cam

Support Manager

Community Manager

Intelligence Manager

Technical Manager - Food

Home Manager

Business Support Manager

Senior Delivery Manager

Chief Operating Officer (COO)

Operations Group Manager

Funeral Manager

Associate Support Manager

Registered Manager

Head of Housing

Learning & Development Trainer

Business Development & Client Manager

Operations Manager

Procurement Manager

Services Project Manager

Manager Service Delivery & Transport

Registered Manager

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