Position: Head Hostess
What will I get?
- Competitive salary ranging from £40,000 to £41,000 gross per annum, based on a 40-hour working week and inclusive of service charge, depending on experience.
- Enhanced annual leave, increasing with length of service
- Complimentary meals while on duty
- £1,000 “Refer a Friend” bonus scheme
- Ongoing learning and professional development opportunities
- Reward programmes, long service recognition, and employee appreciation incentives
- Employer pension contribution of 3%
- Complimentary dry cleaning
- Enhanced maternity and paternity pay with length of service
- A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message
- Access to Code App, an exclusive platform for hospitality professionals, offering up to 50% discount at restaurants, bars, hotel stays, and activities across London and the UK, alongside complimentary hospitality events, industry news, and exclusive lifestyle perks*
- Access to the HSF Health Plan*, including:
- Dental reimbursement
- 24/7 GP advice line and confidential counselling support, including assistance for dependents
- Optical reimbursement
- Complimentary cover for your partner and children
- High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers
- Discounted gym memberships
Role Purpose
As our Head Hostess at …At Sloane, you will lead and organise the host team, ensuring the guest journey is managed with precision, elegance, and consistency from the moment of booking through to departure. Acting as the main point of reference for the hostess team, you will work closely with the Restaurant Manager, Bar Manager, and wider operations team to ensure reservations, guest flow, communication, and presentation standards are executed faultlessly.
This role is heavily operational and team-focused, requiring strong leadership, organisation, attention to detail, and a deep understanding of luxury hospitality standards. You will play a key role in developing the host team, maintaining operational structure, and ensuring the team delivers warm, polished, and highly personalised service in line with the …At Sloane ethos.
Your role will include the following responsibilities:
Host Team Leadership & Organisation:
- Lead, organise, and support the host team on a daily basis, ensuring smooth communication and consistency of service.
- Draft and release the hostess rota in collaboration with the restaurant manager.
- Act as the main point of reference for hosts during service and assist in managing the flow of the restaurant and bar alongside management.
- Ensure all host duties and opening/closing responsibilities are completed accurately and consistently.
- Maintain and update SOPs for the host team, ensuring they are properly trained on and followed.
- Assist in training, coaching, and developing hosts to improve confidence, organisation, and service standards.
- Support the recruitment process for hosts through interviews, trial shifts, and feedback.
- Ensure all grooming and presentation standards are upheld across the host team at all times.
Reservations & Guest Management:
- Oversee the organisation of reservations and guest notes to ensure smooth service and strong guest recognition.
- Manage the Dine inbox and reservation platforms, ensuring timely responses and clear handovers between the team.
- Ensure guest profiles and preferences are accurately captured and updated within SevenRooms.
- Ensure the host team communicates accurate information regarding the restaurant, bar, menus, opening hours, and hotel concept.
Operational Coordination:
- Collaborate closely with restaurant, bar, kitchen, and reception teams to ensure seamless communication throughout service.
- Delegate stations to the hostess team, and ensure the all team members are dutifully looking after their post (e.g. bar door, cloakroom, etc.)
- Assist management with operational planning for busy periods and special dates such as Valentine’s Day, NYE, and other key moments.
- Support the planning and coordination of private events and special activations in collaboration with the Quality & Guest Experience Manager, Restaurant Manager, and Bar Manager, ensuring all guest-facing details and reservations are organised seamlessly.
- Ensure booking policies, deposits, table allocations, and operational procedures are followed correctly during special dates and high-volume services.
Guest Experience:
- Maintain a strong floor presence during service, assisting with guest recognition, arrivals, departures, and service recovery where necessary.
- Ensure the atmosphere at reception and throughout the guest arrival journey remains calm, polished, and welcoming at all times.
- Support the team in building long-term guest relationships through consistency, professionalism, and attention to detail.
Who are we?
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.
Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.
Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
*Upon successful completion of the probation period *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.
