Customer support & client services managers Work, Jobs in Weston Subedge, Gls (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
10d
Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £36,050 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
5d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
4d
Contact Centre Senior Coordinator
Livity Life —Worcester
- £29,536 - £29,537 a year
- Rotating shift
- Computer literacy
Quick apply
10d
Service Support Officer
Solihull Metropolitan Borough Council —St. Alphege
- £32,597 - £37,280 a year
- Call to connect
6d
Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Part-time Customer Service Manager
International Workplace Group plc —Gloucester
- Up to £19,000 a year
- Part-time
- Customer service
- Restaurant
Shift Lead - Days
Livity Life —Worcester
- £27,500 - £28,000 a year
- Day shift
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
7d
Insurance Team Manager
Marsh —Worcester
- Full-time
- Management
- Microsoft Office
- Leadership

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Helpdesk Team Manager
Arcus FM —Cirencester
Contribute to the development and implementation of robust departmental processes to maintain a high-quality service for internal and external customers.
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Newly Weds Foods —Banbury
Working closely with the Gluten Free Manager, you will coordinate shift activities, supervise production operatives, and ensure products are manufactured safely…
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customer support & client services managers jobs near weston subedge, gls

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
10 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

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customer support & client services managers jobs in weston subedge, gls

Customer Experience Manager

Helpdesk Team Manager

Head of Branch Support

Contact Centre Senior Coordinator

Service Support Officer

Head of Contact Centre Sales and Customer Experience

Part-time Customer Service Manager

Shift Lead - Days

Insurance Team Manager

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