Microsoft senior Work, Jobs in Weston Super Mare, Som (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Senior Manufacturing Engineer
Enersys —Newport
- Full-time
- Remote
- Engineering
- Continuous improvement
- Communication skills
12h
Senior Marketing Executive
Unify Brand Partnerships —Cwmbran
- £36,000 - £38,000 a year
- Weekend availability
- Marketing
- Presentation skills
- No degree
- Employee discount
Quick apply
7d
Senior Business Analyst
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
- Employee assistance programme
9d
Impact Analyst
North Somerset Council —North Somerset
- £35,412 - £38,220 a year
- Part-time
- Hybrid work
- Analysis skills
- Annual leave
13d
IT Service and Operations Lead
Head Office —Bristol
- Full-time
- AI
Quick apply
Senior Manager, Principle Finance Lead, Microsoft D365 F&O, Technology and Transformation
Deloitte —Bristol
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business
Senior Specialist - Supply Chain
Microchip Technology —Caldicot
- Full-time
- ERP systems
- Bachelor's degree
- Continuous improvement
Senior Developer
Visionist Consulting —Newport
- Full-time
- Java
- SharePoint
- Software development
RISE Adviser - South West - Primary adviser
Department for Education —Bristol
- £600 a day
- Part-time
- Presentation skills
- Travel
- In-person
Senior Critical Environment Technician (Shift Lead)
Microsoft —Newport
- £41,400 - £57,900 a year
- Full-time
- Travel
- HVAC
Microsoft Senior SQL Database Administrator (Cardiff)
Capgemini —Cardiff
- Hybrid work
- Azure
- Mentoring
2d
Senior Dynamics Developer
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Part-time
- Hybrid work
- Azure
- Presentation skills
- Continuous improvement
- Annual leave
Junior IT & Communications Engineer
Marlin Communications Ltd —Bath
- £26,000 - £30,000 a year
- Full-time
- Customer service
- English
- Travel
- Free parking
Quick apply
Senior Security Analyst
Kocho —Cardiff
- Full-time
- Azure
- Computer Science
- Mentoring
Quick apply
22h
Senior Cloud Infrastructure Engineer
Technology Transformation Group —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
Quick apply
Senior Risk Analyst
ASSYSTEM —Bridgwater
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Leadership
- Annual leave
- Work from home
Quick apply
2d
Senior Planner
M Group —Caldicot
- Hybrid work
- Travel
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Senior Infrastructure Engineer
Kascade (Computer World) —Bristol
- £40,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply

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Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Technical troubleshooting
Ticket management
Internal department liaison
Continuous improvement
Network support
Technical writing
Customer support
Customer interaction
Training & development
Root cause analysis
CompTIA Security+
Communication skills
CompTIA A+
Help desk

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

microsoft senior jobs in weston super mare, som

Senior Service Desk Analyst

Service Desk Team Leader

Senior Manufacturing Engineer

Senior Marketing Executive

Senior Business Analyst

Impact Analyst

IT Service and Operations Lead

Senior Manager, Principle Finance Lead, Microsoft D365 F&O, Technology and Transformation

Senior Specialist - Supply Chain

Senior Developer

RISE Adviser - South West - Primary adviser

Senior Critical Environment Technician (Shift Lead)

Microsoft Senior SQL Database Administrator (Cardiff)

Senior Dynamics Developer

Junior IT & Communications Engineer

Senior Security Analyst

Senior Cloud Infrastructure Engineer

Senior Risk Analyst

Senior Planner

Senior Infrastructure Engineer

I want to receive the latest job alerts for microsoft senior in weston super mare, som

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WHAT IS LIFE LIKE AT SMARTSEARCH?

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