Documentation manager Work, Jobs in Weston Super Mare, Som (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
6d
Executive Assistant to Director
Towans Care Ltd —Burnham-on-Sea
- £15 - £18 an hour
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Travel
Quick apply
20h
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
7d
Student Engagement Officer
Learna Ltd —Cardiff
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
1d
Radiology Secretary
University Hospitals Bristol and Weston NHS Foundation Trust —Weston-super-Mare
- £25,760 - £27,476 a year
- Part-time
2d
Delivery Manager/ Scrum Master
Scrumconnect Consulting —Taunton
- £450 - £500 a day
- Azure
- Software development
- Agile
9d
Assistant Events Manager (FTC)
Lloyds Banking Group —Bristol
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- AI
1d
Quality and Regulatory Affairs Manager
Bodywise (UK) Ltd —Bristol
- £45,000 - £60,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Office experience
- Free parking
- Paid training
Quick apply
HR Advisor
TRICEL —Weston-super-Mare
- Full-time
- Travel
- Human resources
- IT
- Employee assistance programme
Quick apply
Customer Care Specialist
Art of Travel Group —Cardiff
- From £24,785 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
6d
Documentation Deliverable Manager & PMO
Framatome —Bridgwater
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
SMS Officer and Reporting Manager
Safran —Cwmbran
- Full-time
- Employee assistance programme
PMO Assistant
Babcock International —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
7d
Maintenance Supervisor (South West)
Family Adventures Group —Weston-super-Mare
- From £28,000 a year
- Full-time
- Management
- Maintenance
- Communication skills
- Annual leave
- Employee discount
Quick apply
Office Manager
Midpoint Homes Ltd —Newport
- £30,000.00 - £37,183.30 a year
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
Quick apply
Development Officer
First Choice Housing Association —Cardiff
- £39,315 - £45,030 a year
- Full-time
- Hybrid work
- Management
- Project management
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
1d
Research and Development Industrialisation Manager
Fox's Burton's Companies —Llantarnam
- Microsoft Word
- Microsoft Excel
- Computer literacy
Health and Safety Manager
The Celtic Collection —Newport
- Weekend availability
- Hospitality
- Organisational skills
- Communication skills
- Employee discount
Operations Manager
Grange Pavilion —Cardiff
- £31,000 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
Quick apply
1d
Regeneration Officer
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
6 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

documentation manager jobs in weston super mare, som

Customer Experience Manager

Executive Assistant to Director

Operations Delivery Manager

Student Engagement Officer

Radiology Secretary

Delivery Manager/ Scrum Master

Assistant Events Manager (FTC)

Quality and Regulatory Affairs Manager

HR Advisor

Customer Care Specialist

Documentation Deliverable Manager & PMO

SMS Officer and Reporting Manager

PMO Assistant

Maintenance Supervisor (South West)

Office Manager

Development Officer

Research and Development Industrialisation Manager

Health and Safety Manager

Operations Manager

Regeneration Officer

I want to receive the latest job alerts for documentation manager in weston super mare, som

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