9 months contract with a Local Authority
Job Title: Maintenance Coordinator
Job Purpose
To provide an efficient and customer-focused repairs coordination service for over 5,000 council-owned homes. The role is responsible for diagnosing repairs, scheduling maintenance works, monitoring repair orders through to completion, and ensuring residents receive excellent customer service throughout the process.
Key Responsibilities
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Diagnose repair requests raised by residents and internal/external stakeholders.
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Schedule repair works efficiently to maximise trade productivity and service delivery.
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Manage repairs cases from initial report through to completion, ensuring compliance with council policies and procedures.
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Monitor and update repair orders, closing completed jobs and removing duplicate or unnecessary orders.
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Keep residents informed of repair progress and provide excellent customer service.
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Liaise with operatives, contractors, residents, and colleagues to ensure timely completion of repairs.
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Maintain accurate records using housing maintenance systems and telephony platforms.
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Support the Housing Maintenance Service in achieving performance targets and customer satisfaction.
Essential Experience & Skills
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Experience in a customer service, scheduling, repairs coordination, or administrative role.
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Strong communication and organisational skills.
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Ability to manage multiple priorities and work in a fast-paced environment.
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Excellent problem-solving and customer handling skills.
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Strong IT skills, including experience using telephony and computer-based systems.
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Ability to work collaboratively with a wide range of stakeholders.
Desirable Experience
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Experience within a Housing Maintenance, Repairs, or Property Services environment.
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Knowledge of local authority or social housing maintenance services.
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Understanding of repairs scheduling and work order management systems.
Qualifications
Essential
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GCSEs (or equivalent) including English and Mathematics.
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Good level of IT literacy.
Desirable
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Customer Service, Business Administration, Housing, or Property-related qualification.
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Relevant vocational qualification within Housing or Maintenance Services.
Personal Attributes
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Customer-focused with a passion for helping others.
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Positive, proactive, and "can-do" attitude.
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Strong attention to detail.
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Flexible and adaptable approach to work.
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Ability to work effectively under pressure and meet deadlines.
Additional Information
Contract Type: Limited Company/Umbrella
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Pay Rate: £20.20 per hour
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Hours: 37 hours per week
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Location: Brewers Hill Road, Dunstable, Central Bedfordshire, LU6 1AD, United Kingdom
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Working Pattern: Hybrid working arrangement. Successful applicants will be required to attend the Dunstable office a minimum of 2 days per week.
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Working Hours: Monday to Thursday: 08:30 – 17:00, Friday: 08:30 – 16:30
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We operate on a bi-weekly payment schedule.
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Closing date: 4th July – early applications are encouraged
