Customer relations representative Work, Jobs in Wetherby, Wyk (with Salaries)

Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Factory Trainer
Forza Foods Ltd —Pontefract
- Monday to Friday
- Microsoft Excel
- Organisational skills
- IT
- Store discount
- Annual leave
People Advisor
GoCardless —Leeds
- £29,600 - £44,400 a year
- Human resources
- AI
- Communication skills
1d
Senior Supervisor
TC Facilities Management —Leeds
- £15.96 an hour
- Temporary
- Team management
- Communication skills
- Employee discount
Treasury Change Manager
Lloyds Banking Group —Leeds
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
5d
Senior Land & Property Officer
Leeds City Council —Leeds
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Contracts
- Annual leave
8h
Depot Manager
Great Bear —Leeds
- Full-time
- Customer service
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Senior Supervisor
TCFM —Leeds
- £15.96 an hour
- Temporary
- Team management
- Communication skills
- Employee discount
Quick apply
Leak Detection Engineer
BELFOR —Leeds
- Annual leave
- Employee assistance programme
Transport Team Manager
GXO Logistics —Sherburn in Elmet
- Up to £34,170 a year
- Full-time
- Team management
- IT
- Leadership
- Annual leave
- Employee discount
Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)
Hiscox —York
- Full-time
- Travel
- Organisational skills
- Communication skills
Health & Safety Wellbeing Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Organisational skills
- IT
- Computer skills
- Annual leave
6d
Assistant Medical Secretary
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
- Typing
- Employee assistance programme
- Employee discount
8d
Claims Handler – Motor & Third Party Property Damage (TPPD)
Hiscox —York
- Full-time
- Customer service
- Travel
- Organisational skills
Early Years Lead
Early Years Alliance —Bradford
- £18,663.17 a year
- Communication skills
- Annual leave
- Employee assistance programme
14d
Hygiene Manager
NewPrinces Group —Bradford
- Annual leave
Sr. HR Manager
Amazon UK Services Ltd. —Wakefield
- Full-time
- Microsoft Office
- Master's degree
- Travel
Product Manager
Anaplan —York
- Product management
- Agile
- Communication skills
Quick apply
Senior Product Manager
Anaplan —York
- Product management
- APIs
- Agile
Quick apply
7d
Financial Crime Risk Manager - 12 month FTC
GoCardless —Leeds
- Driving
- Annual leave
1d

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Customer Specialist

Flint Bishop -
Leeds

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

Communication skills
Time management

Full job description

Description

As a customer specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of their mortgage arrears. You will support the customer to begin making affordable payments again so that their lender doesn’t need to repossess the property.

Our team of customer specialists provide a non-judgmental, caring and compassionate approach, putting the customer first.

The Customer Specialist will manage and progress a personal caseload of mortgage possession claims, ensuring that clients represented by the firm receive pro-active, consistent and efficient levels of service.

The role is full time, Monday to Friday 37.5 hour per week at our office in Leeds.

Key Responsibilities

Fee earning:

Handling own caseload of files from initial instruction through to obtaining possession or instructions from our client to close our file.
Undertake customer rehabilitation activities under supervision, in particular:
Dealing with incoming telephone calls and correspondence from borrowers and their representatives and seeking to rehabilitate and avoid possession wherever possible.
Making outbound telephone calls to borrowers, clients and other parties.
Following call models prescribed by our lender clients or the Department
Assess affordability, set up arrangements and monitor those arrangements and assisting when needed to get them back on track.
Working to service standards agreed with our lender clients
Deal wherever possible with routine client enquiries and communications.
Identify areas that may benefit from improvement and communicate them to your team manager.

Other responsibilities:

Comply faithfully in all respects with directions and/or requests from the team manager and fee earners that you are responsible to
Comply with the Department's policy in so far as own caseload is concerned regarding taking and confirming instructions; client care; file management; file organisation and file review procedures
Use the firm's IT solutions to implement, manage and maintain own diary system to ensure the efficient progress of own caseload
Seek assistance whenever appropriate from team manager/colleagues in respect of unusual or difficult problems/issues arising on any cases
Contribute towards own self development and attend training arranged for you
Provide support to other fee earners as required
Report immediately to the team manager on any issue/complaint re: professional conduct and/or client dissatisfaction and/or potential negligence or negative costs implications for the firm
Promote good relations with other members of staff and facilitate teamwork

Skills, Knowledge and Expertise

You will:

Have excellent telephone handling skills and be a strong communicator.
Preferably have previous experience in cash collection/debt recovery.
Be able to work in a fast-paced and challenging environment.
Be focused on resolutions and positive outcomes.
Have excellent time management skills and the ability to work to tight deadlines with your caseloads.
Be enthusiastic and work hard to develop with the team and the business.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the customer specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What we offer?

Competitive salary
Bonus potential
Great working environment at our Leeds offices
Career development opportunities
25 days holiday plus bank holidays
Options to buy & sell 1 week’s holiday
1 week’s holiday carry over
Extra day off for your birthday
Staff card discount scheme for local shops
Social days and evenings on the firm
Staff discounts on legal services

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

customer relations representative jobs in wetherby, wyk

Customer Specialist

Factory Trainer

People Advisor

Senior Supervisor

Treasury Change Manager

Senior Land & Property Officer

Depot Manager

Senior Supervisor

Leak Detection Engineer

Transport Team Manager

Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)

Health & Safety Wellbeing Officer

Assistant Medical Secretary

Claims Handler – Motor & Third Party Property Damage (TPPD)

Early Years Lead

Hygiene Manager

Sr. HR Manager

Product Manager

Senior Product Manager

Financial Crime Risk Manager - 12 month FTC

I want to receive the latest job alerts for customer relations representative in wetherby, wyk

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