Customer service team lead Work, Jobs in Wetherby, Wyk (with Salaries)

Customer Service Team Leader
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
5d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Team Leader
Card Factory —Harrogate
- £13 an hour
- Leadership
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
22h
Control Team Leader
Northern Trains —York
- £65,200 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
4d
Team Leader
Leeds The Light —Leeds
- £13 an hour
- Part-time
- Leadership
Quick apply
9d
Lead Supply Point Administrator
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
4d
Senior Regional Field Team Manager
CPM UK —Leeds
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
11d
Broker Commercial, Team Leader
Hiscox —York
- Full-time
- Management
- Continuous improvement
- Communication skills
German Cx Team Lead
Vintage Cash Cow —Leeds
- Full-time
- Hybrid work
- CRM software
- Sales
- Continuous improvement
Quick apply
Team Leader
EG On The Move Ltd —Wakefield
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
4h
Dutch Cx Team Lead
Vintage Cash Cow —Leeds
- £33,600 - £38,000 a year
- Full-time
- CRM software
- Sales
- Continuous improvement
Quick apply
8d
French Cx Team Lead
Vintage Cash Cow —Leeds
- £33,600 - £38,000 a year
- Full-time
- CRM software
- Sales
- Continuous improvement
Quick apply
8d
Customer Service Team Leader
Flutter Entertainment —Leeds
- From £13.25 an hour
- Employee discount
- Sick pay
14d
Pensions Administration Team Leader
TPT Retirement Solutions —Leeds
- Microsoft Word
- Microsoft Excel
- Customer service
14d
Lead Product Manager
EXL Service —Leeds
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Employee stock purchase plan
Office Manager & Business Support Lead
Slimlite Group Limited —Keighley
- £25,000 - £35,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
VodafoneThree - Client Sales Lead
Vodafone —Leeds
- Full-time
- Sales
- Negotiation
- Employee discount
13d
Product Team Leader
River Island —Leeds
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply

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Customer Service Team Leader

Vintage Cash Cow -
Morley

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Job details

Full-time
£30,000 - £32,000 a year
5 days ago

Qualifications

Management
Sales
Customer service
Business coaching
Leadership
Communication skills
Dutch

Full job description

Description

About the team:

At Vintage Cash Cow, our Customer Experience (CX) team is at the forefront of delivering exceptional customer service by creating an excellent customer journey with our customers and supporting our mission to revolutionise the buying and selling of vintage, valuable and unique items.

With a focus on eCommerce, reuse and recycling, we’re driving a responsible approach to consumerism and sustainability. Backed by VC firms such as Dutch Founders Fund and Airbridge Equity Partners, we’re scaling rapidly and making a positive global impact.

About the role:

We’re building a new Multichannel Customer Team to deliver high-quality customer experiences across a range of contact channels including phone calls in and outbound across customer service and buying, emails, and more.

This is a hands-on leadership role, where you’ll drive performance, quality, and customer satisfaction — ensuring that your team delivers consistently excellent service across all channels. You’ll balance day-to-day operational oversight with coaching, development, and continuous improvement.

The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability.

Key Responsibilities

Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance.
Conduct regular 1:1s, quality reviews, and team meetings, QA’s under People Management.
Identify skills gaps and deliver targeted coaching or training
Set clear goals and expectations, and ensure accountability
Support onboarding and upskilling of new team members
Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity.
Ensure customer SLAs and KPIs (response times, quality, customer satisfaction) are consistently met or exceeded
Manage scheduling, workload balancing, and resource planning to meet contact demand
Handle real-time escalations, complaints, or complex queries as needed
Identify recurring issues, friction points or inefficiencies, and contribute to service improvements
Provide feedback to wider teams on customer pain points, product/service issues, or process improvements
Support the implementation of new tools, processes, and systems within the team
Collaborate with other team leaders and departments to ensure seamless end-to-end customer experiences.
Lead and be part of the development of the new team, sharing ideas, best practices, suggestions so that this is a success.
Drive and lead in data that shows customer demand, trends utilising lean processes to be more effective and aid performance.

Skills, Knowledge and Expertise

Essential Skills & Experience:

Proven experience in a customer service/contact centre leadership role minimum 2 years
Strong people leadership and coaching skills, with the ability to bring out the best in others
A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc.
Confident using data to monitor team performance and drive improvement
Excellent communication skills — empathetic, clear, motivating
Comfortable with change, and able to lead others through transitions
Highly organised, calm under pressure, and solution-focused

Nice to Have (But Not Essential)

Familiarity with CRM and contact centre technologies
Experience in sales

About Vintage Cash Cow

Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.

Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.

Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.

While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.

Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.

Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect.

Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.

We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.

If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.

Your personal data will be handled in accordance with our Privacy Notice.

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Refine Your Search

customer service team lead jobs in wetherby, wyk

Customer Service Team Leader

Multichannel Cx Team Lead

Team Leader

Customer Success Lead

Customer Experience Lead

Control Team Leader

Team Leader

Lead Supply Point Administrator

Senior Regional Field Team Manager

Broker Commercial, Team Leader

German Cx Team Lead

Team Leader

Dutch Cx Team Lead

French Cx Team Lead

Customer Service Team Leader

Pensions Administration Team Leader

Lead Product Manager

Office Manager & Business Support Lead

VodafoneThree - Client Sales Lead

Product Team Leader

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