Director of customer service Work, Jobs in Wetherby, Wyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
5d
Director, Customer Solutions - Currency and Secure Documents
Authentix, Inc. —York
- £90,000 - £115,000 a year
- Hybrid work
- Sales
- Engineering
- Product management
Quick apply
5d
Logistics Operations Director
Gear4Music —York
- Full-time
- Customer service
- Warehouse experience
- Free parking
- Work from home
Director of Ecommerce
Gear4Music —York
- Full-time
- AI
- Leadership
- Communication skills
- Free parking
- Work from home
Head of Business
Command —Morley
- £120,000 - £135,000 a year
- Monday to Friday
- Analysis skills
- Leadership
- Communication skills
Quick apply
1d
Account Director
Auto Union Finance Ltd —Leeds
- From £70,000 a year
- Full-time
- Sales
- Financial services
- Negotiation
- Work from home
- Sick pay
Quick apply
1d
Head Of Sales
Chippindale Plant & Sales —Leeds
- £64,999 - £65,000 a year
- Hybrid work
- Sales
- Mentoring
- Construction
Quick apply
Head of Engineering- Strategy & Alignment
Northern Trains —York
- £91,000 a year
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
4d
Associate Director - Program & Project Management
LTIMindtree —Bradford
- Agile
Quick apply
Head of LBDM Corporate Sales
D. M. Keith —Leeds
- Full-time
- Annual leave
Director - Private Client Services - Leeds
EY —Leeds
- Hybrid work
- Business development
- Project management
- Leadership
Senior Director, European Sales (m/f/d)
Molecular Devices —York
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
- Annual leave
Private Client Services Tax Director
BDO —Leeds
- Full-time

More jobs to discover

Find similar jobs that you might be interested in.

Director, Customer Solutions - Currency and Secure Documents
Authentix, Inc. —York
The role requires close collaboration with customers, internal product/R&D/operations teams, and commercial functions to define, position, and deliver…
£90,000 - £115,000 a year
Quick apply
5d
Head of Customer Experience
Yorkshire Dental Suite —Leeds
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel. _*Location: *__Leeds- Full time office based _.
£50,000 - £65,000 a year
Quick apply
5d

I want to receive the latest job alerts for director of customer service in wetherby, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer service jobs near wetherby, wyk

Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
5 days ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

director of customer service jobs in wetherby, wyk

Head of Customer Experience

Director, Customer Solutions - Currency and Secure Documents

Logistics Operations Director

Director of Ecommerce

Head of Business

Account Director

Head Of Sales

Head of Engineering- Strategy & Alignment

Associate Director - Program & Project Management

Head of LBDM Corporate Sales

Director - Private Client Services - Leeds

Senior Director, European Sales (m/f/d)

Private Client Services Tax Director

More jobs to discover

I want to receive the latest job alerts for director of customer service in wetherby, wyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected