Dynamics 365 Work, Jobs in Wetherby, Wyk (with Salaries)

Dynamics 365 CRM Architect
FalconSmartIT —Leeds
- CRM software
- Azure
- Customer service
Quick apply
5d
Business Systems Analyst
Rhodar Ltd —Leeds
- £40,000 - £45,000 a year
- Full-time
- ERP systems
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
Technical Business Analyst
FDM Group —Leeds
- Customer service
- Bachelor's degree
- Agile
- Annual leave
2d
D365 and AI Pre Sales Specialist
Phoenix Software —Pocklington
- Full-time
- Remote
- Azure
- Sales
- Communication skills
Quick apply
Business Development Manager
Renewtech —Harrogate
- In-person
- Communication skills
Innovation Technical Specialist
Yorkshire Water —Bradford
- £50,718 - £63,398 a year
- Full-time
- Hybrid work
- Customer service
- Engineering
- Communication skills
- Annual leave
- Employee discount
1d
Business Development Manager - Kiwa Agri-Food
Kiwa —Harrogate
- £49,978 a year
- Full-time
- Sales
- Travel
- Contracts
- Annual leave
- Employee assistance programme
8d
Product Manager
Aire Valley Consultancy Limited —Leeds
- £38,000 - £40,000 a year
- Full-time
- Data analysis skills
- Microsoft Office
- Analysis skills
- Free parking
- Sick pay
Quick apply
Quality & Compliance Manager
Aire Valley Consultancy Limited —Leeds
- £38,000 - £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
AI Design Analyst
Yorkshire Building Society —Leeds
- £44,000 - £65,000 a year
- Hybrid work
- Azure
- Data analysis skills
- Machine learning
AI Product Developer
Yorkshire Building Society —Leeds
- £53,000 - £75,000 a year
- Hybrid work
- Azure
- APIs
- AI
Deputy Manager Flight Planning and ATC
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- IT
- Employee discount
Warehouse Operator
dsm-firmenich —Thirsk
- Temporary
- English
- Microsoft Office
- Warehouse experience
Mechatronics & Vision Business Development Consultant
Routeco —Leeds
- Full-time
- Customer service
- Engineering
- English
- Annual leave
- Employee discount
Quick apply
Office Manager (Part-Time)
Advania UK —Leeds
- £13.56 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Azure
12d
Drainage Engineer
Metro Rod —York
- £32,760 - £39,870 a year
- Overtime
- Customer service
Project Manager
Yorkshire Water —Bradford
- £45,205 - £56,506 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Annual leave
- Employee discount
1d
Operational & Administration Support Manager
Newly Weds Foods —Ossett
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d
Process Developer
TLT —Town
- Full-time
- Azure
- SQL
- JavaScript
Microsoft Power Platform Engineer
Mantle Development —Darrington
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- System design
- APIs
- Free parking
- Flexitime
Quick apply
2d

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Dynamics 365 CRM Architect

FalconSmartIT
Leeds

Quick apply

Job details

5 days ago

Qualifications

CRM software
Azure
Customer service
DevOps
REST
APIs
Agile
Financial services
Communication skills

Full job description

Job Title : Dynamics 365 CRM Architect

Job Location : Bradford/Leeds , UK

Job Type : Hybrid; Atleast once in a week to office

Job Description:

Role Overview

We are seeking an experienced Dynamics 365 CRM Architect with deep expertise in Dynamics 365 Customer Service, Omnichannel, and digital engagement solutions including WhatsApp integration.

The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem.

You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high-performing customer service solutions that improve customer experience and operational efficiency.

Key Responsibilities

Lead the architecture and design of Dynamics 365 Customer Service solutions
Design and implement end-to-end omnichannel customer engagement capabilities including:
Live Chat
Digital Messaging
WhatsApp
Architect and implement Dynamics 365 Omnichannel for Customer Service
Integrate WhatsApp using approved providers such as:
Azure Communication Services
Twilio
Meta Business integrations
Define solution architecture across:
Dynamics 365
Power Platform
Azure Integration Services
Third-party systems
Provide technical leadership and governance across implementation projects
Create architecture documentation, solution designs, and integration specifications
Lead workshops with business and technical stakeholders
Ensure solutions follow Microsoft best practices, security standards, and ALM processes
Support data migration and integration strategy
Guide development teams on customization and extension approaches
Mentor functional and technical consultants
Participate in pre-sales activities, solution estimations, and strategic roadmap planning

Required Skills & Experience

Essential

Extensive experience implementing Microsoft Dynamics 365 CRM
Strong expertise in:
Dynamics 365 Customer Service
Omnichannel for Customer Service
Power Platform
Proven experience implementing WhatsApp integration within customer service environments
Strong understanding of:
Customer engagement processes
Case management
SLA management
Knowledge management
Contact center operations
Experience integrating Dynamics 365 with enterprise applications and communication platforms
Solid knowledge of:
Power Automate
Power Apps
Dataverse
Azure Logic Apps
Azure Functions
APIs and integrations
Experience with:
Security models
Environment strategy
DevOps / CI-CD pipelines
Solution management
Strong stakeholder management and communication skills
Experience leading architecture and delivery teams

Desirable Skills

Experience with:
Dynamics 365 Contact Center
Copilot Studio
AI-powered customer service solutions
Azure Communication Services
Customer Insights
Experience working in Agile delivery environments
Experience in regulated industries (financial services, public sector, healthcare, etc.)

Technical Environment

Dynamics 365 Customer Service
Dynamics 365 Omnichannel
Power Platform
Dataverse
Azure Integration Services
Power Automate
Power Apps
Copilot Studio
Azure DevOps
REST APIs
WhatsApp Business integrations

Personal Attributes

Strong consultative approach
Excellent problem-solving skills
Able to communicate effectively with both technical and non-technical audiences
Strategic thinker with hands-on technical capability
Collaborative and delivery-focused
Customer-centric mindset

Preferred Experience

12+ years Dynamics 365 CRM experience
5+ years architecture responsibility
Full lifecycle enterprise implementations
Large-scale customer service transformation programmes
Omnichannel/contact centre deployments

Quick apply

Refine Your Search

dynamics 365 jobs in wetherby, wyk

Dynamics 365 CRM Architect

Business Systems Analyst

Technical Business Analyst

D365 and AI Pre Sales Specialist

Business Development Manager

Innovation Technical Specialist

Business Development Manager - Kiwa Agri-Food

Product Manager

Quality & Compliance Manager

AI Design Analyst

AI Product Developer

Deputy Manager Flight Planning and ATC

Warehouse Operator

Mechatronics & Vision Business Development Consultant

Office Manager (Part-Time)

Drainage Engineer

Project Manager

Operational & Administration Support Manager

Process Developer

Microsoft Power Platform Engineer

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