Customer Services Coordinator required by Strachan Furniture Makers Ltd. Leeds, West Yorkshire.
The Company:
For four generations, the Strachan family has been designing, manufacturing and installing luxury bespoke fitted furniture for discerning clients throughout the UK.
The company is seeking to appoint a Customer Services Coordinator to join our well-established manufacturing and retail business.
The Role:
Reporting to the Senior Customer Services Manager, the main responsibilities of this role are:
- Project management of customers’ orders through to successful completion.
- Co-ordination of projects between departments; Sales, Cad Design, Production and Installations.
- Planning and making surveyor and fitter diary appointments.
- Investigating and resolving customer queries in a professional, timely and effective manner.
- Handling day-to-day administration and communications, confidently and efficiently.
Skills and Experience:
- Confident, bright and an enthusiastic team player dedicated to implementing projects on time and within budget.
- Ability to multi-task and stay well organised.
- An excellent all-round communicator with colleagues and customers.
- Have excellent interpersonal and active listening skills.
- Experience in business-to-home improvement customer service (although not essential).
- Competent in the use of I.T systems such as Word, Excel, Outlook.
- Ability to interpret and discuss Cad design drawings (training provided).
- Able to learn quickly from our ongoing training and support programmes to gain our existing product knowledge and methods of working.
- Ambitious to progress own career and be suitably rewarded in both financial and career progression.
Benefits:
· A salary of £27,000 to £30,000 with pension and bonus scheme commensurate with experience.
· 22 days holiday plus bank holidays to start, increasing to 25 days plus bank holidays with years of service.
· Free parking.
· Adjacent to train station and good bus routes (Leeds/Bradford).
Criteria for Application:
- Candidates must be eligible to live and work in the United Kingdom and be available for a face-to-face interview at our office in Leeds at short notice.
- Please note that we are unable to sponsor visa or work permit applications.
Applications in writing to: [email protected]
Enclose CV and quote Reference: CSC/0526
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Canteen
- Company pension
- On-site parking
- Transport links
Work Location: In person
