Customer support & client services managers Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
3d
Customer Service Representative (German Speaking)
AMOT UK Holdings Limited —Bury St. Edmunds
- Management
- Customer service
- English
Quick apply
11d
VacancyTitle: Customer Supplies Team Manager
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £38,080 - £44,800 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Call Centre Manager
Fitter Windows —Harlow
- £24,420.00 - £55,484.47 a year
- Full-time
- Management
- Sales
- English
- Free parking
- Employee discount
Quick apply
2d
Allocations and Helpdesk Supervisor
Medirest —Cambridge
- £14.05 an hour
- Hospital
- Hotel
- Organisational skills
11d
Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
9d
Care Enquiries Team Leader
Healthcare Homes —Colchester
- £28,000 a year
- Full-time
- Nursing home
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
8d
Customer Service Supervisor
Booker Group —North Weald Bassett
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
4d

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Customer Service Representative (German Speaking)
AMOT UK Holdings Limited —Bury St. Edmunds
You will act as a central point of contact for customers, managing enquiries, processing orders, and resolving issues efficiently, while working closely with…
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Customer Service Advisor - German Speaking
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Proactively updating customers on order statuses, delays, and resolutions in a professional manner. At least 2 years of experience in a customer service role,…
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Customer Services Team Leader

Eastlight Community Homes -
Braintree

Apply Now

Job details

Full-time
£38,333 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Leadership

Full job description

The Role

We have a fantastic internal opportunity for a dedicated Team Leader to join our Customer Services Team on a permanent, full-time basis!

As a Customer Services Team Leader, you will support the Customer Services Advisors in delivering an outstanding service to our residents, ensuring effective communication with all customers queries. This is a great chance to highlight your ability to manage conflicting priorities and workloads in a fast-paced environment and develop your leadership skills.

In this role you will manage the team by conducting performance reviews, coaching, and training. You will handle escalated customer issues, monitor interactions for quality improvement, and collaborate with other departments to optimise processes. Your duties will also involve managing staffing levels during busy periods, promoting a customer-first mindset with an emphasis on first-time resolution, engaging customers through social media, identifying service improvement opportunities, and supporting frontline duties.

To succeed, you will need proven customer service experience as well as a keen interest in developing your leadership skills. Excellent communication, problem-solving, and decision-making abilities are essential, as is the capacity to handle complex customer issues and manage multiple priorities. You’ll also have experience using customer feedback to drive ongoing improvements.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

£38,333 per annum
Permanent contract, full-time 37 hours per week
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Annual wellbeing grant of £200 per annum – Subject to eligibility
Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
A healthcare cash plan, life assurance
Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [email protected]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 25th June 2026 at 23:59

Interview Date: Interviews are expected to be held on 2nd or 3rd July 2026 in person at Braintree Hub.

Shortlisted applicants will be asked to complete an assessment prior/during their interview to help with the selection process.

Apply Now

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customer support & client services managers jobs in wethersfield, ess

Customer Services Team Leader

Customer Service Representative (German Speaking)

VacancyTitle: Customer Supplies Team Manager

Call Centre Manager

Allocations and Helpdesk Supervisor

Support Manager

Care Enquiries Team Leader

Customer Service Supervisor

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