Desk team Work, Jobs in Wethersfield, Ess (with Salaries)

Service Desk Team Leader
Its Lolly —Braintree
- £30,000 - £35,000 a year
- Full-time
- Management
- Computer networking
- Data entry
- Free parking
- Sick pay
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Bury St. Edmunds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
13d
Candidate Attraction Coordinator
Procurae Group —Sudbury
- £28,000 a year
- Full-time
- Marketing
- Employee discount
- Referral programme
Quick apply
Hire Desk Controller
Mabey Hire —Bury St. Edmunds
- Full-time
- Customer service
- IT
Quick apply
Production Planner
Braintree Precision Components —Great Dunmow
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Free parking
Quick apply
20h
Laboratory Technician
Avantor —Cambridge
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Admin Assistant
Athena Care Homes —Cambridge
- £12.71 an hour
- Full-time
- Nursing home
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
19h
Cash Desk Volunteer
British Heart Foundation —Braintree
- Employee discount
Admin Officer - Adult Learning
St Elizabeth's Centre —Much Hadham
- £13.70 - £14.59 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
1d
Receptionist
Cambridge University Press & Assessment —Cambridge
- £24,900 - £28,650 a year
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
12d
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
5d
Guest Service Agent - Casual
N3 Hospitality Management Ltd —Cambridge
- £12.71 an hour
- Hospitality
- Bar
- Hotel
- Free parking
Quick apply
13d
Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
6d
School Office Administrator
The ReConnect Programme —Bury St. Edmunds
- £18,720 a year
- Monday to Friday
- Administrative experience
- Bachelor's degree
- Organisational skills
Quick apply
Warehouse IT Support Analyst (1 year FTC)
Jellycat —Haverhill
- Windows
- Microsoft Office
- In-person
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
IT Developer
Plantexpand Limited —Wickford
- £30,000 - £35,000 a year
- Full-time
- Computer Science
- Engineering
- Windows
- Free parking
- Gym membership
Quick apply
6d
2nd Line IT Engineer
Cube 6 IT —Colchester
- £30,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
6d
Transport Planner / Assistant Transport Planner - Cambridge
WSP —Cambridge
- Part-time
- Hybrid work
- Project management
- Communication skills
- Flexitime
- Work from home
Receptionist/Administrator
Bendall & Sons —Newmarket
- £22,500 - £24,000 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply

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Service Desk Team Leader

Its Lolly
Braintree

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Private dental insurance
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

System administration
Management
Technical support
Computer networking
Data entry

Full job description

Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.

Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care. We exist to create a technology hub for now and in the future.

About the Role

We are seeking a highly organised and detail-oriented Service Desk Team Leader will oversee the day-to-day operations of the managed service desk, acting as the primary liaison between our client and Lolly. Additionally, the Team Leader will serve as the internal coordinator across Lolly’s Provisioning, Admin, and Helpdesk teams to ensure smooth workflows, efficient ticket resolution, and consistent service delivery.

Responsibilities

Oversee ticket assignments, ensuring they are directed to the correct team and resolved within agreed SLAs.
Track tickets across their lifecycle, proactively following up with internal teams to avoid bottlenecks and delays.
Review and manage escalated issues, ensuring timely interventions and updates.
Serve as the central communication point between the service desk and Lolly’s internal teams
Build and maintain strong working relationships with internal teams to facilitate efficient problem-solving.
Act as the single voice of the managed service desk for our client, maintaining regular communication on progress, issues, and updates.
Identify recurring challenges within internal workflows and recommend optimizations.
Lead the service desk team to ensure tickets are resolved efficiently and professionally.
Provide training and support to service desk staff, ensuring they understand internal processes, tools, and escalation protocols.
Collaborate with our client to anticipate changing needs and adapt workflows accordingly.
Drive initiatives to streamline communication between our client and Lolly’s internal teams.

Key Skills & Requirements

Ability to collaborate effectively with our clients’ stakeholders and internal Lolly teams.
Proven experience in managing workflows across multiple internal departments.
Focus on delivering a seamless and positive experience for our client and internal teams.
Proactive approach to identifying and resolving cross-departmental issues.
Strong skills in tracking performance metrics and deriving actionable insights.

Preferred Qualifications

3+ years of experience in data entry, systems administration, and team leader management.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking
Private dental insurance
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

desk team jobs in wethersfield, ess

Service Desk Team Leader

Operational Support Officer

Candidate Attraction Coordinator

Hire Desk Controller

Production Planner

Laboratory Technician

Admin Assistant

Cash Desk Volunteer

Admin Officer - Adult Learning

Receptionist

Helpdesk Manager

Guest Service Agent - Casual

Service Desk Analyst

School Office Administrator

Warehouse IT Support Analyst (1 year FTC)

General Manager

IT Developer

2nd Line IT Engineer

Transport Planner / Assistant Transport Planner - Cambridge

Receptionist/Administrator

I want to receive the latest job alerts for desk team in wethersfield, ess

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