Support associate Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Part Time Sales Associate, Calvin Klein - Braintree
Calvin Klein —Braintree
- Part-time
- Communication skills
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chelmsford
- £3,800 a month
- Full-time
Quick apply
Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR
Arthur Branwell & Co Ltd —Braintree
- £40,000 - £46,000 a year
- Part-time
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Sales Support Associate
Ralph Lauren —Braintree
- Part-time
- Maintenance
- Organisational skills
- Employee discount
11h
Part Time Supervisor, Calvin Klein Braintree
Calvin Klein —Braintree
- Full-time
- Customer service
- Supervising experience
- Conflict management
Graduate Product, Data and Customer Success Associate
Care Banking —Cambridge
- £25,500 - £28,000 a year
- Full-time
- Data analysis skills
- IT
- In-person
Quick apply
11d
Team Member
NEXT —Bishop's Stortford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
8d
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
2d
Team Member (Admin)
NEXT —Chelmsford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Cash handling
- Employee discount
13d
PLOS Medicine Associate Editor- 12 Month FTC
Public Library of Science —Cambridge
- £35,000 - £47,000 a year
- Remote
- Doctoral degree
- Communication skills
Night Supervisor
Dunsvalley Associates —Margaretting
- £26,000 a year
- Weekend availability
- Bar
- Hotel
- Supervising experience
- Free parking
Quick apply
6d
Global Trips Associate (Secondment)
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- Organisational skills
- Communication skills
14d
Security Operations Analyst
Softwerx —Cambridge
- £30,000 - £40,000 a year
- 8 hour shift
- Remote
- Azure
- Communication skills
- Employee discount
- Gym membership
Retail Associate
TK Maxx —Bishop's Stortford
- Part-time
- Customer service
- No experience needed
- Employee discount
3d
Associate Consultant
Ksucipta —Bury St. Edmunds
- £25,420.00 - £71,077.99 a year
- Part-time
- Writing skills
- Analysis skills
- In-person
Quick apply
14d
K Lisa Yang Early Career Fellowships in Autism - Research Associate (Fixed Term)
University of Cambridge —Cambridge
- £34,132 - £46,049 a year
- Doctoral degree
- Research
Retail Sales Associate
Tempur Sealy —Braintree
- Full-time
- English
- Life insurance
Brand Representative - Grand Arcade, Hollister
Hollister —Cambridge
- £12 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

support associate jobs in wethersfield, ess

Customer Care Associate

JUNIOR SALES ADVISOR

Part Time Sales Associate, Calvin Klein - Braintree

JUNIOR SALES CONSULTANT

Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR

Sales Support Associate

Part Time Supervisor, Calvin Klein Braintree

Graduate Product, Data and Customer Success Associate

Team Member

Associate Business Development Manager

Team Member (Admin)

PLOS Medicine Associate Editor- 12 Month FTC

Night Supervisor

Global Trips Associate (Secondment)

Security Operations Analyst

Retail Associate

Associate Consultant

K Lisa Yang Early Career Fellowships in Autism - Research Associate (Fixed Term)

Retail Sales Associate

Brand Representative - Grand Arcade, Hollister

I want to receive the latest job alerts for support associate in wethersfield, ess

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