We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE
As a Fraud & Stock Accuracy Analyst at New Look you will be responsible for supporting the company stocktake programme and improving stock file accuracy across the retail estate through detailed analysis, reporting and investigation.
A key part of the role is the planning, processing and analysis of stocktakes during key stocktake periods, ensuring accurate stock files, identifying root causes of loss and supporting actions to improve stock accuracy and reduce shrink.
Outside of stocktake periods, the role will focus on fraud, loss prevention and operational risk analytics across stores and ecommerce, identifying suspicious activity, emerging trends and operational risks through the analysis of multiple data sources and systems.
The role supports the business through the production of clear, actionable insight that helps reduce financial loss, improve operational controls and support commercial performance.
ACCOUNTIBILITES:
- Support planning and execution of the company stocktake programme.
- Analyse multiple data sources to identify stores with elevated stock accuracy risk.
- Produce stocktake schedules within agreed operational and commercial parameters.
- Process stocktake results accurately and within agreed timescales.
- Investigate stock anomalies and identify root causes impacting stock file accuracy and shrink.
- Produce analysis and insight to support improvements in stock accuracy and loss reduction.
- Support maintenance and continuous improvement of stocktake systems, reporting and processes.
- Act as a key point of contact for stocktake queries and issue resolution during stocktake periods.
- Identify trends, anomalies and links between seemingly unrelated transactions, events or behaviours.
- Support investigations through preparation of case files, reporting and evidence gathering.
- Produce regular and ad-hoc analytical reporting to support operational decision making.
ABOUT YOU:
- Strong analytical and problem-solving capability.
- High attention to detail and accuracy.
- Strong Excel and data analysis capability.
- Ability to interpret large datasets and identify trends, anomalies and risks.
- Strong written and verbal communication skills.
- Ability to manage and prioritise workload effectively in a fast-paced environment.
- Inquisitive and investigative mindset.
- Confident communicating findings and recommendations to stakeholders at different levels.
- Strong organisational skills and ability to work to deadlines.
- Good computer-based skills with a desire to continuously improve technical capability.
WHATS IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Option to join our Healthcare Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service.
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
DIVERSITY & INCLUSION STATEMENT
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
