Customer service analyst Work, Jobs in Wheathampstead, Hrt (with Salaries)

Customer Support Analyst
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
2d
Shift Customer Service Network Analyst
Motorola Solutions —Hemel Hempstead
- Full-time
- Customer service
- Analysis skills
- Travel
- Employee stock purchase plan
- Employee assistance programme
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
13d
Consultant - Process Excellence and Analysis (Data & AI)
Transform Together —London
- Master's degree
- Bachelor's degree
- Financial services
- Annual leave
Senior Specialist - Business Analysis
LTIMindtree —London
- Computer Science
- Bachelor's degree
- Software development
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Shift Customer Service Network Analyst
Motorola Solutions —Hemel Hempstead
Direct contact and exceptional standards of inbound and outbound customer service delivery to UKMS’s customers, reacting to customer reported incidents across…
IT Service Desk Analyst
Acrelec UK —Hemel Hempstead
You will be the point of escalation for Customer Service Representatives that are unable to resolve customers experiencing technical issues.
From £27,000 a year
Quick apply
2d

I want to receive the latest job alerts for customer service analyst in wheathampstead, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service analyst jobs near wheathampstead, hrt

Customer Support Analyst

ZELP
London

Quick apply

Job details

Full-time
2 days ago

Qualifications

Internet of things
English
Technical support
Analysis skills
Organisational skills
Customer support
Communication skills

Full job description

About ZELP

ZELP is an agricultural technology company committed to creating a sustainable future for agriculture - one that meets the needs of present and future generations, promoting human and environmental health, animal welfare, and social and economic equity.

Our first focus is to develop and scale technology that measures and mitigates methane emissions in the livestock industry. Today, 1.3 billion people rely on the industry for their livelihoods and food security. However, it is the single biggest human-driven source of methane emissions globally, emitting more than both the oil & gas industry and the coal industry.

The deployment of our technologies on a global scale has the potential to drive half the global methane reduction needed by 2030, and to transform the beef and dairy industries.

ZELP was an inaugural winner of the Terra Carta Design Lab, and has received funding and support from the European Commission, Innovate UK, The Global Methane Hub and the Gates Foundation.

Role Summary

The Customer Support Analyst will serve as the primary point of contact for customers using ZELP's hardware and software products. The role combines technical troubleshooting, customer support, data analysis, and operational coordination to ensure successful deployment and ongoing use of ZELP technology.

You will work closely with customers, Sales, Engineering, Product, and Operations teams to investigate issues, resolve problems, identify trends, and continuously improve the customer experience.

Main Responsibilities

Customer Support

Respond to customer enquiries via email, phone, and support ticketing systems.
Support customers through onboarding, deployment, and routine operation of ZELP systems.
Diagnose and resolve issues relating to devices, connectivity, data collection, and platform functionality.
Escalate complex technical issues to Engineering and Product teams where appropriate.
Ensure timely resolution of support requests in line with service level agreements.

Technical Troubleshooting

Investigate device performance, telemetry, and data quality issues.
Analyse system logs and operational data to identify root causes of customer-reported problems.
Coordinate device replacements, repairs, and field support activities when required.

Data Analysis & Reporting

Monitor support metrics and identify recurring issues or trends.
Generate reports on customer activity, device performance, and support KPIs.
Help identify opportunities for product, process, and documentation improvements.
Contribute to knowledge base articles and troubleshooting guides.

Customer Experience

Act as the voice of the customer within the organisation.
Gather customer feedback and communicate insights to Product and Engineering teams.
Support customer training activities and development of user documentation.
Build strong relationships with customers and stakeholders across the agricultural sector.

Process Improvement

Maintain accurate records within CRM and support systems.
Contribute to the development of scalable support processes as the company grows.
Assist with implementation of support tools, workflows, and automation initiatives.

Requirements

Required

2+ years of experience in customer support, technical support, operations, or customer success.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills, and the confidence and mindset to represent ZELP to ok customers
Ability to explain technical concepts clearly to non-technical audiences.
Strong organisational skills and attention to detail.
Comfortable working with data, spreadsheets, and software platforms.
Ability to manage multiple priorities in a fast-paced environment.
Eligibility to work in the UK with strong English language proficiency.

Nice to have / advantages

Experience in hardware, electronics, manufacturing, or IoT products.
Knowledge of agriculture, livestock systems, or sustainability markets.
Experience analysing operational or telemetry data.
Experience working in a startup or high-growth environment.
Experience contributing to the design or implementation of new processes

Quick apply

Refine Your Search

customer service analyst jobs in wheathampstead, hrt

Customer Support Analyst

Shift Customer Service Network Analyst

Lead Analyst, Customer Service Analytics

Consultant - Process Excellence and Analysis (Data & AI)

Senior Specialist - Business Analysis

More jobs to discover

I want to receive the latest job alerts for customer service analyst in wheathampstead, hrt

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected