Personnel manager Work, Jobs in Wheathampstead, Hrt (with Salaries)

Customer Success Manager (German Speaking)
SailPoint —London
- Full-time
- Project management
- Bachelor's degree
- No degree
Estate Manager
The Forresters Eastcote —Pinner
- £42,000 - £45,000 a year
- Supervising experience
- Driving
- Computer skills
Quick apply
Quality Manager
Leonardo UK Ltd —Luton
- £69,000 - £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Flexible schedule
11d
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Service Manager
Blackwell Earthmoving Limited —Aylesbury
- Full-time
- Management
- Team management
- APIs
Quick apply
People & Culture Director, Production
Warner Bros. Discovery —Leavesden Green
- No degree
- Travel
- Human resources
Soft Services Supervisor
ABM UK —Welwyn Garden City
- £16.57 an hour
- Full-time
- Management
- Presentation skills
- Organisational skills
- Employee discount
Quick apply
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Principal Project Manager x 3
The City Of London —London
- £68,300 - £77,400 a year
- Full-time
- Project management
- Communication skills
12d
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
HR Officer
Nouvita —Hatfield
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
Project Manager
The City Of London —London
- £59,060 - £66,670 a year
- Full-time
- Communication skills
12d
Infrastructure & Resilience Manager
MBDA —Stevenage
- £65,500 a year
- Hybrid work
- Communication skills
- Free parking
10d
Service Manager
M O'Brien Group —St Albans
- Management
- Maintenance
- Leadership
Quick apply
11d
Quality Improvement & Capability Manager
MBDA —Stevenage
- £60,000 a year
- Hybrid work
- Engineering
- Mentoring
- APIs
- Free parking
Change Manager
c2c Railway —London
- £55,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Quick apply
5d
Senior Project Manager
Leonardo UK Ltd —Luton
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Project management
- Flexible schedule
- Referral programme
UK Asset Manager
MBDA —Stevenage
- £60,000 a year
- Hybrid work
- No degree
- Free parking
NILO Resilience Manager
London Fire Brigade —London
- £56,071 - £72,807 a year
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Employee discount
7d

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Customer Success Manager (German Speaking)

SailPoint -
London

Apply Now

Job details

Full-time

Qualifications

Tableau
Project management
Bachelor's degree
Sailpoint
ServiceNow
German

Full job description

The SailPoint customer success team take responsibility for our customer journey and value realised from our platform, striving for positive business results for our customer and continued loyalty for SailPoint. Due to continued growth in our business, we have a new opening for a Customer Success Manager German - (CSM) in the UK!

A CSM is responsible for overall client retention and advocacy, building and sustaining long-term business relationships between SailPoint and assigned client accounts. This role serves as an advisor and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.

This role is all about ensuring tangible value realisation through verified outcome delivery, and is not a quota carrying sales position, and represents a great opportunity for the right candidate to join our business and grow as a professional in line with our wider strategy.

Description:

Manage a successful business relationship between SailPoint and assigned client accounts; benchmarked on the achievement of a fixed number of Verified Outcomes and Retention
Compile clear, time-boxed plans/engagement models to ensure delivery of a successful identity security program over time
Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services
Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organisations and provide recommendations based on an in-depth understanding of how the SailPoint platform solves those problems
Interfacing with delivery partners on project statuses, compiling mutual plans in advancement
Provide strategic updates on clients’ performance to SailPoint Senior Management, plus additional functions
Identify new opportunities for expanding SailPoint product/service usage to maximise client success and SailPoint revenue growth
Ensure customer renewal and retention for SailPoint
Cultivate additional SailPoint Advocates within assigned customer base

Requirements:

Bachelor’s degree or equivalent work experience
Strong customer facing skills, with a highly professional demeanour
Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organisational and technical challenges
Ability to communicate technical details to a non-technical audience
Ability to set and communicate expectations, skill in mediation
Must be highly organised and able to define structure with multiple stakeholders
Ability to build lasting relationships based on trust
Takes ownership of challenges, aligning with necessary subject-matter expertise to mitigate
Self-motivated, strong work ethic, creative, customer-centric personality
Advantage: Any experience in outcome/requirements formulation, or project management/delivery planning

The path to success
Within the first 30 days:

SailPoint Overview: Learn about the company’s history, mission and core values
Product / Service Offering: Learn the SailPoint pitch
Meet the team: Introduce yourself to key stakeholders such as regional leaders, your team, AEs, marketing, channel, support, professional services, etc
Mentorship: Meet your onboarding buddy and set up regular meetings & 1:1s with your manager
Tools: Familiarize yourself with the tools provided, such as Salesforce, Gainsight, Tableau, ServiceNow, etc.

60 days:

Enablement: Complete revenue org onboarding enablement, role specific enablement, SailPoint certifications, and all assigned compliance / security tasks
- Shadowing: Shadow CSMs on customer meetings
- Portfolio: Review your assigned customer portfolio, familiarise yourself with the customer success plans, conduct internal handovers with AEs/CSMs to understand each customer’s objectives and opportunities
Customer Meetings: Conduct introduction sessions & schedule regular meetings with your customer base

90 days:

Renewals: Accurately forecast renewals, identify & mitigate risk, and work with Renewals Managers, AEs and Partners to close renewals on time
Revenue Generation: Uncover opportunities for upsell/cross-sell based on customer utilisation and expanded use cases
Customer Advocacy: Build customer champions through the SailPoint Admirals Program, case studies, and customer speaking opportunities for user groups
Continuous Learning: Stay up to date on new information distributed to the team, product roadmaps, thought leadership and industry trends
Feedback: Actively seek and incorporate feedback from peers, mentors and management

Travel:
Estimated from 10% to 25%

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Apply Now

Refine Your Search

personnel manager jobs in wheathampstead, hrt

Customer Success Manager (German Speaking)

Estate Manager

Quality Manager

Talent Development Partner

Service Manager

People & Culture Director, Production

Soft Services Supervisor

Warehouse Manager - Live Events Industry

Commercial Director

Senior Principal Project Manager x 3

Reception and Postroom Manager

HR Officer

Project Manager

Infrastructure & Resilience Manager

Service Manager

Quality Improvement & Capability Manager

Change Manager

Senior Project Manager

UK Asset Manager

NILO Resilience Manager

I want to receive the latest job alerts for personnel manager in wheathampstead, hrt

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