platform analyst Work, Jobs in wheathampstead, hrt (with Salaries)

ServiceNow Platform Support Analyst
Computacenter —Hatfield
- Full-time
- Hybrid work
- Communication skills
Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
- SharePoint
- Free parking
6d
Business Analyst
Affinity Water —Hatfield
- Up to £55,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
4d
EUC Analyst - Microsoft Office 365
Affinity Water —Hatfield
- £50,000 - £60,000 a year
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
- Annual leave
- Employee discount
10d
Junior Application Support Analyst
BRE —Watford
- £33,000 - £37,000 a year
- Hybrid work
- ERP systems
- Travel
- SharePoint
- Free parking
5d
Associate Digital Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Bachelor's degree
- IT
2d
Digital Analyst
TUI —Luton
- Full-time
- Data analysis skills
- SQL
- Analysis skills
3d
IT & Application Support Analyst
Butlin's —Hemel Hempstead
- Full-time
- Azure
- Oracle
- Microsoft Outlook
Junior Digital Investigations Analyst
Protection Group International —London
- Hybrid work
- Social media management
- English
Quick apply
4d
Online Data Analyst - United Kingdom
TELUS Digital —London
- English
- Machine learning
- IT
Analyst, Digital Delivery
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- JavaScript
- HTML
Associate EDD Analyst
Corpay —London
- Full-time
- English
- Communication skills
Collateral Business Analyst (Platform Migration & Reporting Focus)
Vantage Point —London
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
11d
Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
ADMISSIONS PLATFORM SYSTEMS ANALYST
Merlin Entertainments —London
- Full-time
- Hybrid work
- Hospitality
- Computer Science
- Resort
- Employee discount
Research Analyst - Equities
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
3d
Sports Betting Trading Analyst
Longshot Systems Ltd —London
- Monday to Friday
- Hybrid work
- Data analysis skills
- Machine learning
- Communication skills
- Gym membership
Quick apply
Investor & AML Operations Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
ERP Analyst (iSeries/AS400)
Johnson Matthey —Royston
- Full-time

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platform analyst jobs near wheathampstead, hrt

ServiceNow Platform Support Analyst

Computacenter -
Hatfield

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Job details

Permanent | Full-time

Qualifications

BMC Remedy
Ticket management
ServiceNow
UI
Root cause analysis
Communication skills

Full job description

Location: UK - Hatfield | Job-ID: 217239 | Contract type: Standard | Business Unit: Technicians

Life on the team

A ServiceNow Platform Support Analyst role has arisen within the ServiceNow Platform Support team. They will be responsible for the day to day support of the ServiceNow platform from a second line perspective.

The ServiceNow IT Service Management system is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. The Support Analyst will work closely with Service Desk, Development, and wider Service Management teams to support and resolve incidents.

What you’ll do

Provide second level support for ServiceNow incidents (perform triaging, investigation, and resolution of incidents).
Strong problem-solving and diagnostic skills
Managing tickets within defined SLA’s and priority frameworks
Clear documentation of work logs and resolution notes
Strong root cause analysis skills for recurring incidents
Monitoring integrations via dashboards, resolve errors reported and manage relationships i.e., Service Management, Partner & Customer relationships.
Provides guidance and advice to less experienced colleagues to improve overall knowledge.
Create documentation to aide team members, Service Desk, and other key stakeholders.
Escalate to development or higher level support when required.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Ability to effectively communicate with all levels of the organisation.
Identify own development needs in line with business objectives.
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

What you’ll need

Experience supporting multiple ServiceNow modules (e.g. ITSM (Incident, Request, Problem, Change), CMDB, Asset, CSM, FSM).
Confident navigation of the ServiceNow UI, lists, forms, filters, and related records.
Ability to interpret logs, error messages, and system behaviour to diagnose issues.
Understanding of out of the box vs customised functionality.
Basic configuration tasks such as: Business rules (awareness, not deep development), Client scripts (understanding impact), Forms, fields, views, and UI policies.
Strong understanding of ServiceNow best practises.
Minimum 1-2 years of proven experience as a ServiceNow analyst or admin on medium to large scale ServiceNow Platforms.
Excellent communication skills.
ServiceNow Certified System Administrator - CSA (preferred).
Enterprise ITSM background (has used Remedy, ServiceNow or equivalent).
Be highly organized, meticulous, structured, and methodical in delivery.
Proactive, reliable and security conscious.
Cover 9:30 to 6pm hours (team operates 8am to 6pm).
Hybrid working – Hatfield office-based twice a week – for 1:1’s and Team Meetings.
Ideally UK Government SC cleared or able and willing to obtain.

Additional information

Country: UK

Location: Hatfield

Hours: Full time

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

platform analyst jobs in wheathampstead, hrt

ServiceNow Platform Support Analyst

Junior Application Support Analyst

Business Analyst

EUC Analyst - Microsoft Office 365

Junior Application Support Analyst

Associate Digital Analyst

Digital Analyst

IT & Application Support Analyst

Junior Digital Investigations Analyst

Online Data Analyst - United Kingdom

Analyst, Digital Delivery

Associate EDD Analyst

Collateral Business Analyst (Platform Migration & Reporting Focus)

Business Analyst

ADMISSIONS PLATFORM SYSTEMS ANALYST

Research Analyst - Equities

Support Analyst

Sports Betting Trading Analyst

Investor & AML Operations Analyst

ERP Analyst (iSeries/AS400)

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