Trading manager Work, Jobs in Wheatley, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
E-Commerce Manager
pampeano —Kidlington
- £40,000 - £46,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
8d
Customer and Trading Manager - Small Supermarket
Sainsbury's —Oxford
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
5d
Operations Manager - Bicester
DPD Group UK —Bicester
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Trading Team Manager
B&Q —Witney
- £30,000 - £33,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Customer and Trading Manager - Nightshift
Sainsbury's —Didcot
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Customer and Trading Manager - Convenience
Sainsbury's —Buckingham
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
9d
Shift Manager - Dispatch
DPD Group UK —Bicester
- £40,000 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
Senior Philanthropy Manager (Major Gifts)
Thames Valley Air Ambulance —Stokenchurch
- £35,500 - £43,561 a year
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
Commercial Hospitality & Events Manager
Sodexo —Abingdon
- £45,000 a year
- Weekend availability
- Hospitality
- Communication skills
- School
- Free parking
Quick apply
7d
Commercial Finance Manager – Trading Insights & Customer Profitability
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Employee discount
Quick apply
7d
Head of Partner Performance
International Workplace Group plc —Reading
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Strategic Manager - Case Management and Governance
West Berkshire Council —Theale
- £58,722 - £73,053 a year
- Full-time
- Management
- English
- Leadership
- Annual leave
- Employee discount
General Manager
SSP —Oxford
- £35,000 a year
- Sales
- Leadership
- Employee discount
Quick apply
Senior Digital Trading Coordinator
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Merchandising
- Employee discount
Quick apply
Property Manager
Haslams Estate Agents, Friar Street —Reading
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
- Work from home
Quick apply
12d
Retail Manager Thame
Cook Trading Limited —Thame
- £34,000 a year
- Full-time
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
4d
Trading Manager (E&W)
Morrisons —Banbury
- Hospitality
- Team management
- Employee discount
Quick apply
4d
Support Management Trainer
Hickory's Smokehouse —Wootton
- Up to £36,000 a year
- Weekend availability
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Store Manager - Convenience
Sainsbury's —Oxford
- From £33,450 a year
- Human resources
- Employee discount
13d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

trading manager jobs in wheatley, oxf

Customer Experience Manager

E-Commerce Manager

Customer and Trading Manager - Small Supermarket

Operations Manager - Bicester

Trading Team Manager

Customer and Trading Manager - Nightshift

Customer and Trading Manager - Convenience

Shift Manager - Dispatch

Senior Philanthropy Manager (Major Gifts)

Commercial Hospitality & Events Manager

Commercial Finance Manager – Trading Insights & Customer Profitability

Head of Partner Performance

Strategic Manager - Case Management and Governance

General Manager

Senior Digital Trading Coordinator

Property Manager

Retail Manager Thame

Trading Manager (E&W)

Support Management Trainer

Store Manager - Convenience

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