Patient services team leader Work, Jobs in Whetstone, Lec (with Salaries)

Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Quick apply
Executive Assistant to the CEO
Personal Homecare Pharmacy —Leicester
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Research
Quick apply
Medical Records Team Leader
Spire Healthcare —Leicester
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Annual leave
7d
Administrative Assistant
Leicestershire Partnership NHS Trust —Leicester
- £25,272 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
14d
Production Team Leader
Steris —Leicester
- Full-time
- Computer literacy
- English
- Team management
Quick apply
Senior Pharmacy Dispenser - Team Leader
Village pharmacy —Leicester
- From £14 an hour
- Full-time
- Patient care
- Recruiting
- In-person
- Store discount
- Employee discount
Quick apply
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Sick pay
Hospital and clinic manager
The A Clinic —Nottingham
- £28,136.20 - £50,000.00 a year
- Part-time
- Supervising experience
- Human resources
- Recruiting
Quick apply
Assistant Manager
Boots —Leicester
- Weekend availability
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Pharmaceutical Same Day Delivery Driver
LF&E Refrigerated Transport —Swadlincote
- £30,537 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
6d
Operations Manager
Long Lane Surgery —Coalville
- £33,000 - £36,000 a year
- Full-time
- Supervising experience
- Project management
- Continuous improvement
- Free parking
- Employee discount
Quick apply
10d
Area Operations Manager
Well Pharmacy —Nottingham
- Sales
- Analysis skills
- Recruiting
Senior People & Talent Partner (M&A & Reward)
Pharmacy2U —Coalville
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Travel
- Conflict management
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Road Logistics Cross Border Specialist
Kuehne+Nagel —Kegworth
- Customer service
- Communication skills
Personal Assistant
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Microsoft Outlook
- Typing
14d
Ward Hostess/Host
Medirest —Coventry
- £12.71 an hour
- Day shift
- Serving
E-Rostering Advisor
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
- Management
- Mentoring
- Contracts
- Annual leave
7d
Deputy Manager
Tenpin —Coventry
- £34,875 a year
- Full-time
- Customer service
- Team management
- Employee assistance programme
Quick apply
Machine/Production Operative
Steris —Leicester
- Full-time
- Computer literacy
- Computer skills
Quick apply
Security & Wellbeing Services Manager
ISS Facility Services —Coventry
- Weekend availability
- Communication skills
Quick apply

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patient services team leader jobs near whetstone, lec

Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm

Personal Homecare Pharmacy -
Leicester

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Company pension

Qualifications

Operations management
Coaching
Internal department liaison
Patient service
Microsoft Office
Performance management
Supervising experience
Continuous improvement
Continuous improvement cycles oversight
Client services
Employee performance appraisals
Management reporting
Customer support
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Team management in senior healthcare role
Analytics

Full job description

Personal Homecare Pharmacy

Delivering exceptional care, closer to home

Patient Services Team Leader

Department

Patient Services

Location

Leicester (Office-Based)

Hours

40 hours per week, TuesdayFriday 11am- 8pm and Saturday 8am-5pm

Salary

Up to £35,000 per annum, depending on experience

Contract

Permanent, Full-Time

About Us

Personal Homecare Pharmacy is a trusted, digital-first clinical homecare provider with over 15 years of experience delivering personalised pharmaceutical services across the UK. We collaborate with NHS trusts, hospitals, and pharmaceutical manufacturers to ensure patients receive their prescribed medications safely and conveniently at home from prescription to doorstep.

As a growing SME that has earned its place alongside established industry names, we're proud of our track record of innovation, patient-centred care, and operational excellence. Our technology-driven approach including real-time tracking, e-prescribing, and precision analytics sets us apart in the homecare pharmacy landscape.

We're now looking for a Patient Services Team Leader to join our team and play a pivotal role in the department that sits at the heart of everything we do.

The Role

This is an exciting opportunity for an experienced Team Leader to take ownership of our Patient Services function. You'll lead a dedicated team of Patient Services Advisors, setting the standard for how we care for our patients every single day.

Reporting to the Head of Patient Services and working alongside fellow Team Leaders, you'll be pivotal in driving performance, developing your team, and ensuring we consistently deliver the exceptional service our patients depend on.

What You'll Be Doing

Leading & Developing Your Team

Inspire, coach, and motivate a team of Patient Services Advisors to deliver their best every day
Conduct meaningful performance reviews, set clear goals, and support ongoing professional development
Handle absence management, team conflicts, and underperformance with fairness and professionalism

Delivering Outstanding Patient Care

Own the patient experience ensuring complex enquiries and complaints are resolved with care and efficiency
Develop and continuously improve customer service policies and procedures
Be the escalation point for sensitive or complex patient issues, ensuring prompt and compassionate resolution

Operational Management

Monitor team workflows and manage capacity to ensure efficient, accurate service delivery
Oversee the timely processing of prescriptions and coordination of medication delivery schedules
Collaborate with Dispensary, Finance, and other departments to ensure seamless patient journeys

Quality & Performance

Monitor KPIs and team performance, reporting insights to the Head of Department
Drive quality improvement initiatives and ensure compliance with company policies and regulatory requirements
Conduct audits and champion a culture of continuous improvement

What We're Looking For

We're looking for someone who leads with both head and heart someone who gets the best from their team while never losing sight of the patient at the end of every prescription.

Essential

Minimum 5 years' experience in a customer service environment
At least 5 year in a supervisory or team leader role
Strong leadership skills with a proven ability to develop and motivate a team
Excellent communication and interpersonal skills you can adapt your style to any situation
Highly organised with the ability to manage competing priorities effectively
Confident using customer service systems and MS Office

Desirable

Experience in a pharmacy, healthcare, or regulated environment
Familiarity with homecare or NHS-linked services

Why Join PHP?

We invest in the people who help us look after our patients. Here's what you can expect:

Salary: Up to £35,000 per annum, depending on experience
Pension: Company pension scheme
Birthday Leave: Enjoy a day off on your birthday it's yours
Volunteer Days: Paid time to give back to your community
Blue Light Card: Discounts across hundreds of retailers and services
Career Development: Real opportunities to grow we promote from within
Collaborative Culture: A supportive team environment where your contribution is valued

Personal Homecare Pharmacy is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive workplace for all.

www.personalhomecarepharmacy.co.uk

Registered in England & Wales | Leicester

Quick apply

Refine Your Search

patient services team leader jobs in whetstone, lec

Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm

Executive Assistant to the CEO

Medical Records Team Leader

Administrative Assistant

Production Team Leader

Senior Pharmacy Dispenser - Team Leader

Customer Services Manager (18 Months FTC)

Hospital and clinic manager

Assistant Manager

Pharmaceutical Same Day Delivery Driver

Operations Manager

Area Operations Manager

Senior People & Talent Partner (M&A & Reward)

Road Logistics Cross Border Specialist

Personal Assistant

Ward Hostess/Host

E-Rostering Advisor

Deputy Manager

Machine/Production Operative

Security & Wellbeing Services Manager

I want to receive the latest job alerts for patient services team leader in whetstone, lec

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