Crm business analyst Work, Jobs in Whickham, Twr (with Salaries)

CRM Business Analyst
Sage —Newcastle upon Tyne
- Customer service
- Salesforce
- Project management
Functional Test Analyst
Sopra Steria —Newcastle upon Tyne
- £27,781.16 a year
- Weekend availability
- Microsoft Access
- Oracle
- Annual leave
Senior Portfolio Analyst
LeoVegas UK —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Free parking
- Annual leave
Senior Solutions Architect - D365/Power Platform
TSG —Gateshead
- From £0.01 a year
- Azure
- Sales
- SQL
- Annual leave
- Employee assistance programme
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Functional Test Analyst
Sopra Steria —Newcastle upon Tyne
This role will be predominantly be based from home with visits to the Newcastle office on Mondays and Tuesdays, with the flexibility to attend more often if you…
£27,781.16 a year
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
Ideally degree educated in computer science or software engineering and/or a holder of a professional software testing qualification such as CAST, CMST or CSTP…
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crm business analyst jobs near whickham, twr

CRM Business Analyst

Sage -
Newcastle upon Tyne

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Job details

Qualifications

Power BI
Sage
Waterfall
Customer service
Salesforce
Business analysis
Business processes
Tableau
Project management
Bachelor's degree
Data management
Customer relationship management
UX
Software development
Agile
Customer support
AI
Communication skills

Full job description

Job Description

We are seeking a highly skilled Business Analyst for Customer Services with experience in technology transformation projects to join our team. Experience with Customer Support Processes and CRM projects is a must.
The Business Analyst is responsible for defining the needs of the organisation and turning these into project requirements, whether for technical implementation, business process design, or supporting change management direction.
They are responsible for engaging with colleagues across Sage to capture, analyse and document project requirements, often working across multiple projects at any one time.
The Business Analyst will work closely with stakeholders across the business to ensure that the requirements are understood, agreed and will form the basis of execution. They will help develop direction for the process of analysis, drive best practice and be an active participant in a community of excellence in analysis.

Key Responsibilities

Work within the CSO Execution framework for Business Analysis and help to continuously improve processes, methods and best practices

Ensure that problem definition, scope and requirement output provide the clarity required for process, technology or people solution designs

Analyze, document, and optimize business processes

Translate business needs into detailed functional and technical requirements for IT delivery teams.

Collaborate with technical teams to ensure accurate and effective implementation.

Support user acceptance testing (UAT), training, and change management activities.

Serve as a liaison between business teams and technical teams, ensuring alignment and clear communication.

Provide post-implementation support and continuous improvement recommendations

Support incident management where necessary

Understand CRM roadmaps and conduct gap analysis and recommend system enhancements or new features to improve efficiency and user experience

Attain and maintain an understanding of Salesforce and ServiceCloud concepts, capabilities, best practices and data management.

Skills and Experience:
Essential

Proven experience as a Business Analyst with a strong track record of delivering successful technology transformation projects.

Background in customer service operations, CRM, or contact centre environments

Lead requirements gathering sessions to gain a full understanding of business and system needs

In depth experience of the analysis and modelling of business processes

Experience in designing and implementing Business Analysis artefacts

Strong relationship building and influencing skills with internal and external stakeholders

Excellent problem-solving, analytical thinking, and communication skills

Commercially astute – able to understand commercial drivers

Ability to apply (new) concepts and experience to understand and resolve underlying issues

Understanding of Software Development methodologies, both Agile and Waterfall, and how BA methodologies align to them

BA or Project Management Qualification

Experience of Business Process Modelling

Desirable

Experience leveraging AI for elicitation, analysis, presentation and reporting

Experience with Salesforce, specifically Salesforce Service Cloud (case management, knowledge base or service console)

Familiarity with reporting and analytics tools (e.g., Tableau, Power BI).

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crm business analyst jobs in whickham, twr

CRM Business Analyst

Functional Test Analyst

Senior Portfolio Analyst

Senior Solutions Architect - D365/Power Platform

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