Support advisor Work, Jobs in Whickham, Twr (with Salaries)

Health Advisor - 111/999 Call Taker
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £34,000 a year
- Full-time
- English
- Computer skills
- Communication skills
6d
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
11d
Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Service Advisor - Part Time
EE —Newcastle upon Tyne
- £26,116 a year
- Part-time
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
11d
Customer Advisor
Boots —Gateshead
- £13.02 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Animal Care Assistant
RSPCA —Chester-le-Street
- Full-time
- Customer service
- Communication skills
13d
Sales Advisor
Hotel Chocolat —Newcastle upon Tyne
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
Retentions Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Sales & Service Advisor
Abodus Student Living —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Administrative experience
- Organisational skills
- Front desk
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Service Plan Sales Coordinator
Vertu Motors —Lamesley
- £25,776.00 - £29,216.78 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Employee discount
- Referral programme
Quick apply
Retail Customer Advisor (Gateshead - Metro Centre) - 30 hours
Three UK —Gateshead
- £13.72 an hour
- Weekend availability
- Employee discount
Quick apply
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
Human Resources Advisor
Express Engineering —Gateshead
- £35,900 a year
- Full-time
- Human resources
- In-person
- Training & development
- Free parking
- Employee assistance programme
Quick apply
9d
Customer Support Advisor (Fixed-Term Contract)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
Quick apply
10d
Personal Advisor - Leaving Care Service
Liverpool City Council —Parklands
- £32,046 - £36,581 a year
- Communication skills
- Employee assistance programme
13d
Boots Beauty Specialist
Boots —Gateshead
- £13.56 - £15.59 an hour
- Weekend availability
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for support advisor in whickham, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support advisor jobs near whickham, twr

Customer Service Representative jobs in Gateshead

Sales Advisor jobs in Newcastle Upon Tyne

Customer Service Representative jobs in Remote

Customer Service Representative jobs in Newcastle Upon Tyne

Service Advisor jobs in Liverpool

Retentions Advisor jobs in Newcastle Upon Tyne

Customer Service jobs in Plymouth

Customer Service Representative jobs in Hemel Hempstead

Customer Service Representative jobs in Croydon

Customer Service Representative jobs in Bredbury

Remote Customer Service jobs in Coventry

Customer Service Representative jobs in Walsall

Customer Service jobs in Liverpool

Customer Service Manager jobs in London

Sales jobs in Milton Keynes

Sales Advisor jobs in Vauxhall

Medical Sales Representative jobs in Manchester

Sales Advisor jobs in Bridgend

Sales Advisor jobs in Albrighton

Software Sales jobs in London

Health Advisor - 111/999 Call Taker

North East Ambulance Service NHS Foundation Trust -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,760 - £34,000 a year
6 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Patient assessment
English
Computer skills
Phone triage
Communication skills

Full job description

We are expanding, come and grow with us! Do you have excellent communication, listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but rewarding as you can directly help those most in need. You will work as part of a close-knit team of people who have a passion for helping those in crisis, where no two days are the same. You don’t need any medical knowledge, and full training in managing calls and use of our systems will be provided.

This role could be the first step of a great career in healthcare and can give you the knowledge to go even further. In this role you will:

Be a strong communicator, asking questions in a way which can help assess a callers needs in a pressurised environment, where time is of the essence.
Manage calls supported by a computerised medical assessment tool, to help give patients the most appropriate care response. From an ambulance in life-threatening emergencies, through to a GP appointment, dentist appointment, or referring the patient to a range of community-based services, such as a walk-in-center.

Please ensure that you have read the shift pattern document attached before applying. As a 24/7/365 service, you will be expected to work Bank Holidays including Christmas. Any Bank Holidays worked will be added to your holiday allowance.

As a Health Advisor for the ambulance service you will be the first point of contact with patients, healthcare professionals and other callers. Working within Operations Centre's located at HQ - Newcastle, Hebburn and Wynyard you will use NHS pathways to record patients demographics and clinical information to assess their condition to ensure they are directed to the most appropriate healthcare professional or service.

You will provide basic advice and health information to patients calling 111, supporting callers to access the appropriate level of care.

Your Training is pass or fail and whilst you will be trained initially to handle 111 calls, over the next 12 months it is expected that you will be given additional skills, via a career progression programme, to enable you to handle 999 Emergency calls. All of our Health Advisors are expected to take both types of calls.

On occasion you may be required to work from one of our alternative sites, to enable the Trust to fulfil its obligations.

In line with the code of practice on English language requirements for public sector workers applicants must have the ability to converse under pressurised circumstances with members of the public and document and provide instruction in accurate spoken and written English.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Please ensure you take a look at the job description attached for full details of duties and responsibilities

Band 3 Plus potential salary including unsocial hours payments; from £31,500-£34,000 pa depending on rota/pro rata.

This role involves handling emergency and urgent calls, including exposure to potentially traumatic and distressing situations such as serious illness, injury and death.

Candidates should be aware of the emotional demands of the role and carefully consider their personal resilience and wellbeing when applying.

We are committed to supporting the wellbeing of our staff and provide access to appropriate support mechanisms throughout training and employment. We encourage applicants to consider any support they may need and to discuss this with us at any stage of the recruitment process.

Apply Now

Refine Your Search

support advisor jobs in whickham, twr

Health Advisor - 111/999 Call Taker

Customer Care Call Advisor

Customer Service Advisor

Customer Service Advisor

Senior Customer Service Advisor - Nights

Customer Service Advisor - Part Time

JUNIOR SALES ADVISOR

Customer Experience Advisor

Customer Advisor

Animal Care Assistant

Sales Advisor

Retentions Advisor

Sales & Service Advisor

Service Plan Sales Coordinator

Retail Customer Advisor (Gateshead - Metro Centre) - 30 hours

Customer Service Advisor

Human Resources Advisor

Customer Support Advisor (Fixed-Term Contract)

Personal Advisor - Leaving Care Service

Boots Beauty Specialist

I want to receive the latest job alerts for support advisor in whickham, twr

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected