Customer service team lead Work, Jobs in Whiston, Msy (with Salaries)

Customer Service Team Leader x 2
West Lancashire Borough Council —Ormskirk
- £34,434 - £36,363 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d
Customer Service Team Leader
William Hill —Liverpool
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Sales & Lead Executive
Heatable —Warrington
- £30,000 - £45,000 a year
- Full-time
- Salesforce
- Administrative experience
- Driving
- Employee discount
Quick apply
8d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
11d
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Team Leader
Card Factory —Liverpool
- £13 an hour
- Leadership
Direct Sales Team Leader
G P Promotions —Manchester
- £300 - £1,200 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
11d
Sales Lead Generator
Surface Magic Repairs Ltd —Bolton
- £14 - £17 an hour
- Part-time
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
Team Leader/Supervisor
Subway —Runcorn
- £12.71 - £13.00 an hour
- Part-time
- Culinary experience
- Organisational skills
- In-person
Quick apply
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
Customer Onboarding Team Leader
Aimée Willow Connex —Manchester
- Management
- Analysis skills
- Financial services
12d
Customer Service Team Leader Night Shift
Johnson Controls —Manchester
- Full-time
- Communication skills
- Free parking
- Annual leave
9d
Customer Onboarding Team Leader
Close Brothers —Sale
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Resident & Property Administration Team Leader
Ascend Properties —Sale
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Reception & Administration Lead
St Catherine's Hospice —Walton le Dale
- £26,616 a year
- Full-time
- Customer service
- Supervising experience
- Hospice
- Free parking
Quick apply
3d
Customer Service Team Leader
Paddy Power —Manchester
- From £13.25 an hour
- Employee discount
- Sick pay
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply

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customer service team lead jobs near whiston, msy

Customer Service Team Leader x 2

West Lancashire Borough Council -
Ormskirk

Apply Now

Job details

Permanent | Full-time
£34,434 - £36,363 a year
8 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
Performance management
Leadership
Communication skills

Full job description

Designated Workplace: 52 Derby Street, Ormskirk, L39 2DF
Designated Workstyle: Fixed Office Based Worker
Salary: £34,434 to £36,363 per annum
Post Type: Full Time
Hours: 36 per week
Tenure: Permanent
Published: Friday 26 June 2026
Closing Date: 23.59 hours BST on Sunday 05 July 2026
Reference: HR-0114-26

Do you…….

Enjoy working in a fast-paced, customer-focused environment?
Have a passion for delivering exceptional customer service?
Thrive on coaching, developing, and motivating teams?
Want a new and exciting challenge?

If your answer is yes, this could be the perfect opportunity for you.

About the Role

We are looking for a dynamic and motivated Team Leader to support the delivery of high-quality customer service within our Contact Centre. You will play a key role in leading a team, ensuring excellent customer experiences, and driving continuous improvement across services.

You will need to be flexible in your approach to working hours to meet the needs of the service, which operates between 8:30am and 5:30pm, Monday to Friday.

Key responsibilities

Coach and develop a team of customer service staff to ensure an excellent customer experience is provided.
Oversee day-to-day contact centre operations
Act as escalation point for complex customer enquiries
Work with council services to improve customer journeys
Use performance data to drive quality and service improvements ensuring that individual and team KPI's are achieved.
Maintain CRM and service system knowledge
Support staff development and performance management
Provide support for Revenues and Benefits enquiries, ensuring accurate advice and effective query resolution
Promote a positive customer-focused culture
Deputise for the Contact Centre Manager

About You

You will be an experienced customer service team leader with:
Excellent communication and interpersonal skills
Strong organisational and problem-solving abilities
Confidence working in a fast-paced, high-demand environment
A proactive approach and commitment to continuous improvement
The ability to motivate and inspire a team to achieve high performance

Working Arrangements

36 hours per week (office based)
Travel between sites may be required
Occasional out-of-hours working may be necessary

Our Values

We are committed to:
Putting customers first
Being adaptable
Taking responsibility
Working together

What We Can Offer You

We value our people and are committed to supporting your development, wellbeing, and work-life balance. In return for your skills and experience, we offer:

A supportive and collaborative working environment
Opportunities for learning, development, and career progression
A strong focus on employee wellbeing, including access to support services
A competitive local government pension scheme
Generous annual leave entitlement (plus bank holidays)
Flexible working opportunities where service needs allow
Access to staff benefits, discounts, and wellbeing initiatives

Additional Information

Interview dates: 16th and 17th July 2026

For an informal discussion about the role, please contact: Diane Leo, Customer Contact Centre Manager - 01695 585208

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Role Profile and Person Specification

Apply

by clicking the button above. If you require further information or your application will not submit then please call 01695 577177 or email [email protected].

For general employability support please contact the employability team at [email protected]

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.

Equal Opportunities

An Equal Opportunities Employer -

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.

Apply Now

Refine Your Search

customer service team lead jobs in whiston, msy

Customer Service Team Leader x 2

Customer Service Team Leader

Sales & Lead Executive

Customer Service Team Leader

Telesales Team Manager - Customer Loyalty

Team Leader

Direct Sales Team Leader

Sales Lead Generator

Team Leader/Supervisor

Customer Service Team Manager

Customer Onboarding Team Leader

Customer Service Team Leader Night Shift

Customer Onboarding Team Leader

Lead Supervisor

Resident & Property Administration Team Leader

Lead Delivery Manager - DCX

Customer Services Team Leader

Reception & Administration Lead

Customer Service Team Leader

Customer Service Team Leader - 12 Month Fixed Term Contract

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