Customer specialist Work, Jobs in Whitchurch, Crf (with Salaries)

Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Student Engagement Officer
Learna Ltd —Cardiff
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
4d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Support Worker
Hafod —Cardiff
- £13.90 an hour
- Part-time
- Communication skills
8d
Marketing Executive
Pure Vans Ltd —Newport
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Marketing
- Sick pay
Quick apply
Sales Assistant
The Vape Escape —Cardiff
- £10.85 - £12.71 an hour
- Overtime
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
Event Planner- Cardiff City FC
Levy —Cardiff
- £28,323.90 - £28,323.93 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Handover Specialist
Waterton Motor Group —Bridgend
- £25,622 a year
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
UK Transport Planner
United Worldwide Logistics Ltd —Bridgend
- £30,000 - £32,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
Quick apply
Product Management Specialist
International Baccalaureate —Cardiff
- £45,000 a year
- Full-time
- Hybrid work
5d
Finance and Operations Administrator
GENMED ENTERPRISES LTD —Cardiff
- £28,000 a year
- Full-time
- Microsoft Excel
- Sales
- ERP systems
- Free parking
Quick apply
3d
Project Night Worker
Hafod —Cardiff
- £13.45 an hour
- Part-time
- Communication skills
8d
Audit Manager
NHS Wales Shared Services Partnership —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
2d
People Services Coordinator
Hodge Bank —Cardiff
- £25,875 a year
- Full-time
- Human resources
- Front desk
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
12d
Waiting List Booking Co-ordinator
Cardiff and Vale University Health Board —Cardiff
- £26,300 - £27,890 a year
- Full-time
- Customer service
- English
- Organisational skills
3d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cardiff
- Temporary
- Customer service
Product Management Senior Specialist
International Baccalaureate —Cardiff
- £50,000 a year
- Full-time
- Hybrid work
5d
Sales Executive
WeBuyAnyCar —Cardiff
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Customer Service Representative
Copart —Bristol
- £29,436 a year
- Customer service
- Communication skills
- Employee discount
- Life insurance
Quick apply
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount

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Onboarding Specialist

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
£26,599 a year

Qualifications

Microsoft Excel
Organisational skills

Full job description

Job Title: Onboarding Specialist
Working Pattern: Hybrid – Includes 3 days a week on site each week
Contract Type: Full time, permanent
Role overview:
We are looking for an Onboarding Specialist for our Payroll, HR and budget planning software, whose role is to proactively assist new and existing customers of all levels with onboarding, product training and ongoing integration queries. The role entails effectively set-up and supporting customers on how to effectively complete their ongoing payroll, HR and budget management using our EduPay and BPS solutions, understand their requirements and working with the customer to identify appropriate solutions.
Key responsibilities:

Ensure all SLAs are met including but not limited to set up procedures, parallel runs and onboarding admin related to new client set ups for our Payroll, HR and budget planning systems.
Deliver high quality setups and administration for clients, with strong use of the Edupay and BPS software.
Complete accurate parallel runs, identifying issues before they arise and correcting data where appropriate.
Have excellent Microsoft excel skills, being able to manage large volumes of data administration in a professional and confidential manner
Provide client implementation calls including but not limited to; gathering requirements for the effect set up of the BPS and Edupay to ensure smooth onboarding, give a clear outline of the onboarding process to the client, set expectations around time frames and data submissions, and deliver introductory system training.
Proactivity work as part of a team to follow up with clients where outstanding data is required, effectively reset expectations with clients where this creates delays to Go Live.
Provide full detailed product training at the point of Go Live (access) to clients to ensure functionality and understanding of the Edupay and BPS products post sale.
Work effectively as a team to ensure all customers are onboarded as effectively as possible, whilst delivering exceptional customer service.
Review customer complaints and concerns and seek to improve the customer experience.
Deliver consistently against a clear set of objectives and KPI’s relating to both to personal delivery (productivity) and team delivery of customer interactions (NPS).
Demonstrate high levels of engagement and passion about all products and an ability to translate this to all our customers.

What will you need to succeed?
Experience:

Drive and motivation to work in a fast-paced environment with minimum supervision.
Ability to learn quickly and adapt to change as new products are introduced alongside new ways of working.
Ability to communicate effectively to a diverse range of customer types (i.e., senior management, middle management, and product users), using a range of communication channels.
Must be an excellent communicator both verbally and written with great presentational attributes.
Problem solving skills for resolving complaints and complex queries.
Excellent organisational skills for managing multiple customers simultaneously and prioritise workload.
Strong interpersonal skills including effective questioning and listening skills.
Aptitude in using software products of varying complexity.

Quick apply

Refine Your Search

customer specialist jobs in whitchurch, crf

Onboarding Specialist

Student Engagement Officer

Technical Support Engineer

Support Worker

Marketing Executive

Sales Assistant

Event Planner- Cardiff City FC

Handover Specialist

UK Transport Planner

Product Management Specialist

Finance and Operations Administrator

Project Night Worker

Audit Manager

People Services Coordinator

Waiting List Booking Co-ordinator

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Product Management Senior Specialist

Sales Executive

Customer Service Representative

Customer Enablement Specialist

I want to receive the latest job alerts for customer specialist in whitchurch, crf

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