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Documentation: Maintain accurate and up-to-date documentation related to IT infrastructure configurations, processes, and troubleshooting procedures to ensure…
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IT Infrastructure Analyst

ZF -
Pontypool

Apply Now

Job details

Up to £40 an hour

Benefits

Company pension

Qualifications

Driving Licence
Computer Science
LAN
English
Microsoft Office
Bachelor's degree
Continuous improvement
ITIL
Driving
IT
VMWare
Communication skills
vSphere
Information Technology

Full job description

Become our next FutureStarter

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

IT Infrastructure Analyst

Country/Region: GB

Location: Pontypool, Wales, GB, NP4 0TL

Req ID 86487 | Pontypool, United Kingdom, ZF Automotive UK Limited

About the Team

The IT Infrastructure team supports a complex manufacturing environment across the UK and Spain, working closely with key stakeholders such as the Site Leadership Team, Plant Management, and HR. With around 20–25 colleagues, the team ensures the stability, security, and continuous improvement of site wide IT infrastructure, including networks, servers, end user devices, and production IT systems. Daily work combines operational IT support with infrastructure monitoring and light project management for upgrades and replacements. The role offers exposure beyond classic desktop support, providing an excellent opportunity to grow into infrastructure focused responsibilities within a collaborative, international team.

What you can look forward to as IT Infrastructure Analyst:

3rd Line Client Support: A global service desk or associated second line team is responsible for most client (PC) issues. When more detailed troubleshooting is required they are passed to the local analyst to conclude
Production Support: Maintain and oversee the manufacturing site's IT production infrastructure: shop floor PC clients, network infrastructure, manufacturing IT equipment
Infrastructure Management: Including servers, networks, databases, and hardware components to ensure optimal performance, uptime, and reliability
Global Team Membership: after successful training, the candidate will be eligible to join an (optional) global infrastructure team of their choosing to further their skills. (e.g. Server, Network, Storage etc.)
Troubleshooting and Support: Respond to technical issues, diagnose problems, and provide timely resolution to minimize downtime. Collaborate with on-site teams to address infrastructure-related concerns and offer effective solutions
Security and Compliance: Implement and enforce security protocols and best practices to safeguard sensitive manufacturing data, ensure compliance with industry standards, and protect against cybersecurity threats
Documentation: Maintain accurate and up-to-date documentation related to IT infrastructure configurations, processes, and troubleshooting procedures to ensure knowledge sharing and ease of access for the team
Continuous Improvement: Identify opportunities for enhancing IT infrastructure efficiency, performance, and cost-effectiveness. Propose and implement solutions to optimize workflows and streamline processes

Your profile as IT Infrastructure Analyst:

Desirable but not essential Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications are a plus
Experience working in an IT hands on role, preferably in a manufacturing or industrial setting
Understanding of IT systems, including servers, networks, hardware, and software applications
Proficiency in diagnosing and troubleshooting technical issues, with a structured problem-solving approach
Good knowledge of Microsoft Products (Windows, Office 365 etc) and experience in VMWare Hypervisor/VSphere, Lan/VLAN configuration appreciated
Understanding of ITIL v3 preferred
Strong communication skills and the ability to collaborate effectively with cross-functional teams
Fluent English and confident verbal and written communication skills
UK Driving license

Why you should choose ZF in Pontypool:

Compensation up to £40, depending on experience and qualification
Pension System
2x Life Assurance cover
Collaborative and inclusive work culture that values innovation and continuous improvement
Professional development opportunities to enhance technical skills and knowledge

Be part of our ZF team as IT Infrastructure Analyst and apply now!

Contact

Anne Jügling

+49 211 584 2099

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:

Job Segment: Computer Science, Project Manager, Service Desk, Technical Support, Network, Technology, Customer Service

Apply Now

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IT Infrastructure Analyst

About the Team

Why you should choose ZF in Pontypool:

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

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