Senior engineer Work, Jobs in Whitchurch, Crf (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Business Support & Administration Officer
Bay Productions Ltd —Cardiff
- From £25,500 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Free parking
Quick apply
6d
Senior Semiconductor Process Engineer (InP)
IQE —Cardiff
- £60,000 - £70,000 a year
- Microsoft Word
- Computer literacy
- Analysis skills
- Employee assistance programme
- Employee discount
12d
Stress Engineer / Senior Stress Engineer / Lead Stress Engineer
ORG LINKED —Cwmbran
- Full-time
- Hybrid work
- System design
- Maths
- In-person
Quick apply
Senior DevTest Engineer Biometrics
ASSA ABLOY —Cardiff
- Engineering
- Mentoring
- Scripting
- Annual leave
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
14d
General Manager
Kier Group —Cardiff
- Part-time
- Travel
- Leadership
- Communication skills
- Flexible schedule
Senior Test Engineer
Visionist Consulting —Cardiff
- Full-time
- Communication skills
Senior Product Engineer
Cytiva —Cardiff
- Full-time
- Engineering
- Continuous improvement
- No degree
- Annual leave
Senior Data Engineer and Data Manager
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- No experience needed
- Analysis skills
- Presentation skills
- Annual leave
- Language training provided
11d
Senior Process Water Engineer
Arup —Cardiff
- Engineering
14d
Decontamination Engineer
NHS Wales Shared Services Partnership —Cardiff
- £50,129 - £57,365 a year
- Full-time
Senior Engineer
LDMS —Cardiff
- Up to £68,000 a year
- Full-time
- Hybrid work
- Mentoring
- AI
- Annual leave
- Employee assistance programme
Quick apply
Senior Site Engineer
Knights Brown —Bridgend
- Civil engineering
- Continuous improvement
- Quality control
Senior Manager - Engineering
Convatec —Rhymney
- Full-time
- Engineering
- Continuous improvement
- Travel
Senior Planner
AmcoGiffen —Llantrisant
- £65,000 - £75,000 a year
- Full-time
- Civil engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Life insurance
Quick apply
Programme Director
Safran —Cwmbran
- Full-time
- Engineering
- Contracts
- Leadership
- Employee assistance programme
Programme Manager
General Dynamics Land Systems UK —Pentrebach
- £58,400 - £73,000 a year
- Full-time
- Customer service
- Computer literacy
- Business development
Principal & Senior Geotechnical Engineer
Vulcain Engineering Group —Cardiff
- Engineering
- Master's degree
- Business development
Senior Software Engineer - React
ASSA ABLOY —Cardiff
- Hybrid work
- English
- Bachelor's degree
- Agile
- Annual leave

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior engineer jobs in whitchurch, crf

Customer Service and Office Manager

Business Support & Administration Officer

Senior Semiconductor Process Engineer (InP)

Stress Engineer / Senior Stress Engineer / Lead Stress Engineer

Senior DevTest Engineer Biometrics

Senior IT Service Manager - User Experience & Support Services

General Manager

Senior Test Engineer

Senior Product Engineer

Senior Data Engineer and Data Manager

Senior Process Water Engineer

Decontamination Engineer

Senior Engineer

Senior Site Engineer

Senior Manager - Engineering

Senior Planner

Programme Director

Programme Manager

Principal & Senior Geotechnical Engineer

Senior Software Engineer - React

I want to receive the latest job alerts for senior engineer in whitchurch, crf

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