APPLICATION VIA INDEED ONLY
Reporting to: The Managing Director
Hours of Work: 08.30 to 17:00.
Place of work: Eden Caterers, 199 Hercules Road, London SE1 7LD
Eden Caterers is one of London's leading independent corporate caterers, delivering thousands of freshly prepared breakfasts, lunches and events to organisations across Central London every week.
From our kitchens in Waterloo, we pride ourselves on exceptional food, outstanding customer service and industry-leading sustainability. Our clients expect the highest standards, and our team works together every day to deliver an experience that exceeds expectations.
We're looking for an organised, personable and confident individual to join our office team. If you're passionate about customer service, thrive in a busy environment and enjoy working with great people, we'd love to hear from you.
The Role
This is a pivotal position within the business.
As our Client Services & Order Coordinator, you'll be responsible for ensuring every customer order is processed accurately and efficiently, while delivering exceptional customer service to some of London's leading businesses.
Approximately 50% of your time will be spent processing customer orders into our operating system, with the remainder focused on customer service, quotations, sales administration and supporting the smooth day-to-day running of the office.
This role requires someone who genuinely enjoys organisation, has exceptional attention to detail and takes pride in providing outstanding service.
Key Objectives
- Enter all customer orders into our operating system with 100% accuracy.
- Process customer orders within one hour of receipt wherever possible.
- Respond to standard quotation requests within two hours.
- Deliver an exceptional customer experience at every interaction.
- Build strong, long-lasting relationships with our clients.
- Support the wider office and operations teams to ensure the smooth running of the business.
Key Responsibilities
Order Management
- Receive customer orders via our website and email.
- Accurately enter all orders into our operating system (Elvis).
- Check all order details thoroughly before processing.
- Send order confirmations to customers.
- Process amendments and cancellations promptly.
- Ensure customer deadlines are always met.
- Complete the daily office afternoon checklist.
Customer Service
- Act as one of the main points of contact for our customers.
- Answer incoming telephone calls professionally and confidently.
- Respond to customer emails promptly.
- Resolve day-to-day customer enquiries.
- Escalate issues where appropriate.
- Build positive relationships through excellent communication and service.
Quotations & Sales Support
- Produce quotations for straightforward catering enquiries.
- Support customers with menu choices and ordering guidance.
- Assist the sales team with administrative support.
- Help convert enquiries into confirmed orders.
Sales Administration
- Maintain accurate customer information within Buddy CRM and Elvis.
- Update contact details and customer records.
- Notify Accounts of relevant customer changes.
- Support client familiarisation meetings.
- Maintain high-quality customer records.
Operations Administration
- Assist the Managing Director with administration and reporting.
- Collate sales information for monthly meetings.
- Deal with straightforward customer account queries.
- Support continuous improvement projects.
- Assist other departments whenever required.
What We Offer
- Salary of £31,500 per annum.
- 28 days' annual leave (including Bank Holidays).
- Company pension.
- Enhanced company sick pay after one year's service.
- Free lunch, fruit and drinks every day.
- Cycle to Work scheme.
- Casual dress.
- Company events.
- A friendly, supportive working environment.
- Opportunities for additional paid hospitality work at evenings and weekends.
Working Hours
Monday to Friday
08:30 – 17:00
No weekend working as part of your contracted hours.
Additional Paid Opportunities
There is the opportunity to undertake hospitality work at evenings and weekends, including waiting and event support. These shifts are entirely optional and are paid separately at varying rates depending on the role and event.
Essential Requirements
- Minimum two years' office administration experience.
- Previous customer service experience.
- Fluent written and spoken English.
- Right to work in the United Kingdom.
This Role Is Perfect For Someone Who…
- Loves being organised.
- Notices the little details that others miss.
- Enjoys building relationships with customers.
- Is confident speaking on the phone.
- Enjoys working in a busy office environment.
- Has a genuine interest in great food and hospitality.
- Wants to be part of a friendly, ambitious and growing company.
Please note: This is a fully office-based role in Waterloo, London. We do not offer remote or hybrid working for this position.
Job Types: Full-time, Permanent
Pay: £31,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Sick pay
Education:
- Diploma of Higher Education (required)
Experience:
- Admin: 2 years (required)
- Customer service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
