Guest experience manager Work, Jobs in Whitechapel, Gtl (with Salaries)

Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
2d
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
12d
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
8d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Guest Experience Manager
The Horses —London
- £40,000 - £52,000 a year
- Weekend availability
- Hospitality
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
12d
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Events Operations Manager
NoMad Hotel —London
- £55,000 - £60,000 a year
- Full-time
- Hotel
- Communication skills
- Hotel experience
- Annual leave
- Employee discount
Quick apply
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
5d
Assistant Manager - Guest Experience and Operations
The View from The Shard —London
- Up to £34,900 a year
- Temporary
- Hospitality
- Management
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Guest Relations - Manager
Hilton - London Bankside —London
- £34,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
2d
Guest Services Account Manager
On Verve —London
- Up to £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
Quick apply
2d
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
Reception Manager/Concierge Monday - Friday
CH&CO —London
- £40,170 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Night Guest Services Manager
Holiday Inn Express Limehouse —London
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
14d
Events & Office Manager
Movember —London
- £47,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Salesforce
- Project management
- Mentoring
- Annual leave
- Employee assistance programme
2d
Part Time Studio Assistant (Flexible)
Splatter Paint Studio Limited —London
- £12.71 an hour
- Part-time
- Hospitality
- Management
- Customer service
Quick apply
9d
VENUE GENERAL MANAGER
JAGUARSHOES COLLECTIVE —Hackney
- £40,000 - £50,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
7d
Venue Operations Manager
Eden Group Operations Ltd —Greenwich
- From £35,000 a year
- Weekend availability
- Microsoft Office
- Master's degree
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
8d

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Experience & Engagement Manager

Virgin Active -
London

Apply Now

Job details

Full-time
£36,582 a year

Benefits

Annual leave
Company pension
Employee discount

Full job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience and Engagement Manager to join our Club team.

The Role

Leading the weekly churn, recovery, and hospitality progress review, ensuring clear actions for Hosts.
Partnering with the GM to run daily Service Huddles, aligning all departments on NPS drivers, at-risk members, and presentation standards.
Presenting monthly engagement, churn, rejoin, and advocacy trends to the leadership team with clear recommendations for improvement.
Driving a club-wide storytelling culture by curating best-practice examples, hospitality wins, and creative “Moments that Matter” for network sharing.
Translating member data (NPS, CSAT, churn signals, attendance) into proactive engagement actions and retention strategies.
Leading, coaching, and inspiring Member Journey Hosts to consistently deliver extraordinary hospitality moments.
Ensuring 100% completion of hospitality training and recertification, embedding “License to Hospitality” across the team.
Acting as a cultural catalyst, embedding the 5 Promises of Hospitality into daily club life.
Managing the churn prevention process, identifying at-risk members, implementing personalised interventions, and tracking outcomes.
Celebrating member milestones and achievements through personalised recognition and creative activations.
Ensuring brand standards are met in all club spaces, maintaining the Virgin Active experience.

Experience

Proven ability to inspire and coach teams to deliver exceptional service.
Strong data and insight skills, with the ability to act on churn signals.
Creative, resourceful, and passionate about storytelling.
High emotional intelligence, with the ability to connect authentically with members.
Flexibility to work across Virgin Active working patterns, including evenings and weekends.

Our Perks

30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Apply Now

Refine Your Search

guest experience manager jobs in whitechapel, gtl

Experience & Engagement Manager

Office Manager / Facilities Manager

Guest Service Manager

Corporate Guest Services Manager

Guest Services Manager

Head Host / Reservations & Guest Experience Lead

Guest Experience Manager

Guest Service Manager

Events Operations Manager

Front of House Manager

Assistant Manager - Guest Experience and Operations

Guest Relations - Manager

Guest Services Account Manager

Training Coordinator

Reception Manager/Concierge Monday - Friday

Night Guest Services Manager

Events & Office Manager

Part Time Studio Assistant (Flexible)

VENUE GENERAL MANAGER

Venue Operations Manager

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