Helpdesk team leader Work, Jobs in Whitechapel, Gtl (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1h
Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
Customer Support Analyst
PageUp People —London
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
8d
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Facilities Co-Ordinator - 6m FTC
The Royal College of Pathologists —London
- £35,849 a year
- Organisational skills
- Communication skills
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Concierge (Fixed Term)
Sodexo —London
- £15.81 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
Quick apply
1d
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Facilities and Community Coordinator, Central St. Giles, London, UK
CBRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Facilities Assistant (Contracted via CBRE, 24 month contract)
Sony Interactive Entertainment —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
10d
Senior Workday Support Advisor
Live Nation —London
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Travel
13d
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Facilities Assistant (Contracted via CBRE, 24 month contract)
PlayStation Global —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
Quick apply
SAP/BW Data Warehouse Analyst (Digital Technology)
Raytheon —Harlow
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Sick pay
Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley
City Facilities Management (UK) —West London
- £30,580.88 a year
- Full-time
- Maintenance
- Communication skills
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount

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Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
1 hour ago

Qualifications

Jira
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Zendesk
Organisational skills
ServiceNow
IT
Customer support
Communication skills
Time management
Help desk

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

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Refine Your Search

helpdesk team leader jobs in whitechapel, gtl

Support Case Coordinator

Customer Support Consultant - UK

Customer Support Analyst

IT Service Desk Lead

IT 1st Line Support Engineer

Facilities Co-Ordinator - 6m FTC

Service Desk Analyst

Concierge (Fixed Term)

Coach - Working Smarter with AI

Facilities and Community Coordinator, Central St. Giles, London, UK

Helpdesk Administrator

Facilities Assistant (Contracted via CBRE, 24 month contract)

IT Systems Administrator

Service Desk Analyst

Senior Workday Support Advisor

Multi Services Assistant

Facilities Assistant (Contracted via CBRE, 24 month contract)

SAP/BW Data Warehouse Analyst (Digital Technology)

Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley

IT Technical Systems Analyst (Applications Team)

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