Helpdesk technician Work, Jobs in Whitefield, Gtm (with Salaries)

IT Technician
Remtek Systems Ltd —Salford
- £28,000 - £30,000 a year
- Overtime
- Windows
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
IT Technician
Salford City Academy —Manchester
- £25,918 - £30,985 a year
- Customer service
- Windows
- Computer networking
9d
Desktop Support Technician
Fletchers Solicitors —Bolton
- Full-time
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
11d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
7d
IT Field & Helpdesk Technician
Centra Systems Ltd —Preston
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- SharePoint
- Work from home
Quick apply
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Services Technician (1st / 2nd line)
HNC —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
IT Services Technician - Huddersfield New College
Kirklees Council —Huddersfield
- Full-time
- Customer service
- Organisational skills
- IT
Static Technical Operative - Electrical
Equans —Manchester
- Full-time
- HVAC
- Annual leave
- Employee assistance programme
4d
IT Services Technician (1st / 2nd line) - Huddersfield New College
Calderdale Council —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
ICT Field Technician
St Philip Howard Catholic Voluntary Academy —Glossop
- £28,142 - £31,022 a year
- Weekend availability
- Travel
- School
- Employee assistance programme
22h
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Electrical Shift Technician
ISS Facility Services —Knutsford
- £41,200 a year
- Maintenance
- In-person
- Communication skills
Quick apply
Mobile Air Conditioning / Electrical Engineer
ISS Facility Services —Manchester
- £40,000 - £46,000 a year
- Maintenance
- HVAC
- In-person

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IT Technician

Remtek Systems Ltd -
Salford

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Free parking
Annual leave
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

MCITP
Driving Licence
Operating systems
Ticket management
Windows
Technical support
Computer hardware
Remote access software
Computer networking
IT
Linux
Assistive technologies
Communication skills
CompTIA A+
MCTS
Help desk
Network Security

Full job description

PLEASE ONLY APPLY VIA THIS LINK TO OUR CAREERS PAGE:

https://remteksystems.careers.hibob.com/jobs/3583e534-6c31-4e00-be6f-dcf94f386c19

ANY APPLICATIONS THAT HAVE NOT BEEN SUBMITTED VIA THE CAREERS PAGE WILL NOT BE REVIEWED.

About the Company – Who We Are

Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over 50 years of experience, Remtek remains constantly aware of customers' requirements and flexible to their varying needs.

The company's focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base.

Summary of the Role

The IT Technician is responsible for supporting the smooth, secure, and effective operation of IT services for both internal staff and external clients. Acting as a first point of contact, the role involves diagnosing and resolving a wide range of hardware, software, network, and assistive technology issues. The IT Technician installs, configures, and maintains IT equipment, including workstations, peripherals, and specialised ergonomic and assistive solutions, ensuring systems are reliable, accessible, and fit for purpose.

The role requires a strong customer-focused approach, providing professional and empathetic support through helpdesk systems, remote access tools, and onsite visits. Working closely with IT and assistive technology teams, the IT Technician supports tailored solutions that enhance productivity and accessibility. The position also contributes to service reliability through proactive maintenance, accurate documentation, effective ticket management, and adherence to data protection and GDPR best practices, helping to deliver a dependable, high-quality IT support service.

Key Responsibilities:

Technical Support & Troubleshooting:

Provide responsive day-to-day technical support to staff and end users, resolving hardware, software, and network-related issues
Set up, configure, and maintain IT systems including desktops, laptops, peripherals, and assistive devices used within ergonomic environments.
Diagnose and resolve issues relating to assistive technologies and associated software solutions
Deliver effective end-user support via phone, email, remote desktop tools, and in-person where required.
Provide onsite technical support and assistance as needed to minimise downtime and disruption.

Hardware & Software Maintenance:

Install, update, and maintain computer hardware, software, and operating systems.
Perform routine system checks, diagnostics, and preventive maintenance to ensure optimal performance and reliability.
Manage and maintain inventory of IT equipment and ensure availability of required devices for employees and clients.
Coordinate repairs, upgrades, and replacements of IT equipment when required.

Network & Security Management:

Ensure data backup processes are maintained and troubleshoot any issues related to storage or data access.
Adhere to and promote best practices for data protection and information security in line with GDPR requirements.
Assist in maintaining secure and reliable access to systems and networks.

Client Support for Technical Solutions:

Assist in the setup and support of assistive technology software and hardware solutions for clients, ensuring optimal functionality.
Provide support and guidance to clients on using IT-related ergonomic tools.
Work with the assistive technology team to ensure smooth integration of ergonomic solutions into the client's workplace.
Demonstrate a strong customer-first mindset, delivering professional, empathetic, and solutions-focused support at all times.

Technical Support Administration

Accurately manage and update support tickets within the Helpdesk system, ensuring clear documentation and timely resolution.
Produce diagnostic reports and prepare quotations for device repair or replacement approvals.
Maintain clear records to support reporting, auditing, and continuous service improvement.

Qualifications & Experience

Proven experience as an IT Technician or similar role, preferably in a company specialising in ergonomic or assistive technologies.
Strong knowledge of computer hardware, software, operating systems (Windows, Mac, and Linux), and networking fundamentals.
Experience with ticket management via HelpDesk and in turn working to meeting strict KPIs.
Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Strong communication skills and the ability to provide technical support to both technical and non-technical users.
Knowledge of network security protocols and data protection best practices.
Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
Experience with installing and troubleshooting assistive technology or ergonomic software and devices is a plus.
Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar.
Experience in the ergonomics or assistive technology field.
Driver’s license is a must have.

Company Benefits

28 days annual leave
Birthday day off
Private healthcare scheme
Company pension scheme
Employee recognition awards
Casual Fridays
Company events
Career progression opportunities
Overtime / hybrid availability

PLEASE ONLY APPLY VIA THIS LINK TO OUR CAREERS PAGE:

https://remteksystems.careers.hibob.com/jobs/789a26f0-1afd-4fc6-b329-cca8641a234b

ANY APPLICATIONS THAT HAVE NOT BEEN SUBMITTED VIA THE CAREERS PAGE WILL NOT BE REVIEWED.

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Private medical insurance

Experience:

IT: 2 years (required)

Licence/Certification:

Driving Licence (required)

Location:

Salford M50 2UE (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk technician jobs in whitefield, gtm

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Desktop Support Technician

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IT Desktop Support

IT Services Technician (1st / 2nd line)

IT Services Technician - Huddersfield New College

Static Technical Operative - Electrical

IT Services Technician (1st / 2nd line) - Huddersfield New College

ICT Field Technician

Mobile Technical Operative - Mechanical

Electrical Shift Technician

Mobile Air Conditioning / Electrical Engineer

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