Application support specialist Work, Jobs in Whiteinch, Glg (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
9d
Change Manager - Glasgow Tribunal Centre
HM Courts & Tribunal Service —Glasgow
- £30,001 - £40,000 a year
- Part-time
- Continuous improvement
- Travel
- In-person
2d
Clinical Application Specialist, PMLS - Scotland
Mindray —Glasgow
- Remote
- ICU experience
- Travel
Junior Logistics Specialist
Go Swag —Glasgow
7d
Technical Auditor - Join a Growing National Team!
BRE —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- Communication skills
- Free parking
GIS Specialist
Savills —Glasgow
- Full-time
- Remote
- Python
- Annual leave
14d
Associate Dental Photography Practitioner - Medical Illustration Services
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Full-time
- Hospital
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
1h
Consultant Paediatric ENT
NHS Scotland —Glasgow
- £111,430 - £148,064 a year
- Full-time
1h
Travel Sales Consultant
Trailfinders —Glasgow
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Locum Consultant Psychiatrist IPCU 10 sessions (mat leave cover)
NHS Scotland —Glasgow
- £111,430 - £148,064 a year
- Full-time
1h
Public Protection Nurse Advisor - Public Protection Service
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Part-time
- Childcare
- Master's degree
- Working with children
- Annual leave
- Employee assistance programme
1h
Student Counsellor - Permanent - 22 hours per week
Glasgow Kelvin College —Glasgow
- £34,744 - £38,384 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
10d
Collections Specialist
Stirling Park —Kilmarnock
- £26,227.50 a year
- Full-time
- Financial services
- In-person
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Personal Assistant - Interface/Flow Navigation Centre
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Full-time
- Hospital
- Microsoft Office
- Business
- Annual leave
- Employee assistance programme
13d
Temporary Sales Assistant - UNIQLO Argyle Street
UNIQLO —Glasgow
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
11h
Revision Arthroplasty Co-Ordinator
NHS Scotland —Clydebank
- £43,231 - £52,679 a year
- Communication skills
7h
Speech and Language Therapist - Specialist
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Bachelor's degree
- Annual leave
- Employee assistance programme
1h
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Consultant - Delay Analysis
HKA —Glasgow
- Hybrid work
Quick apply
9d
Document Production Specialist
TLT —Glasgow
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
9 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering useful information, explaining issues clearly, and working with internal teams where further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you’ll be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we’re looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

application support specialist jobs in whiteinch, glg

Customer Support Specialist (Application Support)

Change Manager - Glasgow Tribunal Centre

Clinical Application Specialist, PMLS - Scotland

Junior Logistics Specialist

Technical Auditor - Join a Growing National Team!

GIS Specialist

Associate Dental Photography Practitioner - Medical Illustration Services

Consultant Paediatric ENT

Travel Sales Consultant

Locum Consultant Psychiatrist IPCU 10 sessions (mat leave cover)

Public Protection Nurse Advisor - Public Protection Service

Student Counsellor - Permanent - 22 hours per week

Collections Specialist

Personal Assistant - Interface/Flow Navigation Centre

Temporary Sales Assistant - UNIQLO Argyle Street

Revision Arthroplasty Co-Ordinator

Speech and Language Therapist - Specialist

Specialist Customer Care – Intermediary Mortgage Expert

Consultant - Delay Analysis

Document Production Specialist

I want to receive the latest job alerts for application support specialist in whiteinch, glg

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