Customer service supervisor Work, Jobs in Whiteinch, Glg (with Salaries)

Client Services Team Leader (Internal Only)
Fleet Alliance —Glasgow
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Gym membership
- Flexible schedule
Quick apply
Supervisor
Sports Direct —Glasgow
- £31,450 a year
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick apply
2h
Front Office Supervisor
The Address Glasgow —Glasgow
- Full-time
- Hotel
Quick apply
7d
Shift Manager
Wingstop UK - Silverburn —Glasgow
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
11d
Sales - Supervisor
New Look —Glasgow
- Part-time
- Microsoft Word
- Communication skills
13d
Retail Supervisor
Cardzone —Glasgow
- From £12.81 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
21h
Meetings and Events Sales Supervisor
Valor Hospitality —Glasgow
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
3d
Assistant Store Manager
NEXT —Glasgow
- Full-time
- Retail management
Customer Service Supervisor
B&M Retail —East Kilbride
- £12.89 an hour
- Part-time
- Supervising experience
- Employee discount
6d
Assistant Shop Manager
British Red Cross —Glasgow
- £25,458 a year
- IT
- Annual leave
- Flexitime
23h
Shift Leader
Stack and Still —Glasgow
- £13.10 an hour
- Full-time
- Supervising experience
- Leadership
Quick apply
Shift Supervisor
Snowflake Silverburn —Glasgow
- £13.75 an hour
- Full-time
- Restaurant
- Employee discount
Quick apply
7d
Operational Leader
Department for Work and Pensions —Glasgow
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
12d
Supervisor
Ronzio Bishopbriggs —Glasgow
- £13.50 - £14.25 an hour
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Employee discount
Quick apply
14d
Bar, Restaurant & Wedding Supervisor
Cottiers —Glasgow
- £14.00 - £14.50 an hour
- Full-time
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
5d
Supervisor
Holland & Barrett —Falkirk
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
Assistant Store Manager
Haribo UK —Glasgow
- Management
- Customer service
- Merchandising
- Employee discount
Claims Team Leader
Davies —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
7d
Customer Service Team Leader
William Hill —Stirling
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Retail Supervisor - Full Time
Farmfoods —Irvine
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
1d

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customer service supervisor jobs near whiteinch, glg

Client Services Team Leader (Internal Only)

Fleet Alliance
Glasgow

Quick apply

Job details

Permanent

Benefits

Gym membership
Flexible schedule

Qualifications

Microsoft Excel
Microsoft Outlook
Management
Customer service
Organisational skills
Communication skills

Full job description

About Fleet Alliance

As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service. We're also really nice people!

The role

We are looking for a Team Leader within Client Services.

Responsible for the day-to-day management of the Client Services Team, to ensure that the team performs efficiently and minimises the number of issues that arise.

Reporting to Client Services Team Manager, they will ensure team objectives are met. The overall objective is to ensure that the department displays excellent customer service and is recognised by third parties as having robust processes, which minimise errors.

What will I be doing

Client Services Supervision:

To manage the day-to-day workload of the team.

To manage the day-to-day escalations within in the team.

Training/coaching of all new customer service staff.

To identify training needs and assist with “on the job” training where appropriate.

To ensure that we are within our SLAs for all areas and suggest process improvements where necessary.

Processes/Operations:

Suggest process changes/system developments to allow better efficiency within the department.

Resolve any escalated issues, to ensure resolution is carried out in a timely and efficient manner.

Escalate any issues to Client Services Team Manager timely to ensure a quick resolution.

To provide required reports to Team Manager.

To work closely with the finance companies to ensure our processes are in line with the standards required.

Assist with monthly billing to Fleet Managed clients.

Assist in the implementation of new Fleet Managed clients.

Additional Responsibility:

To deliver key projects agreed at the start of the year.

Performs other ad hoc duties required by Team Manager

What will I need to succeed

An interest in People Management and Leading Teams
Excellent product and internal process knowledge.
Excellent problem solving skills.
A good understanding of delivering excellent customer service.
Attention to detail is essential
Excellent knowledge and understanding of customer service and the impact on the business.
Ability to work within deadlines.
A sound knowledge of Excel, Word and Outlook.
Excellent written and verbal communication skills and problem solving abilities.
Excellent organisational skills and the ability to deliver multiple tasks and priorities.

Why you will love working with us

Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.

These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 13 consecutive years.

Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.

We offer an industry-leading personal benefits package which includes:

35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits

If you’re attracted to working our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.

To learn more about Fleet Alliance being a Great place to work visit:

Working at Fleet Alliance Limited | Great Place To Work® UK

Quick apply

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customer service supervisor jobs in whiteinch, glg

Client Services Team Leader (Internal Only)

Supervisor

Front Office Supervisor

Shift Manager

Sales - Supervisor

Retail Supervisor

Meetings and Events Sales Supervisor

Assistant Store Manager