The Glasgow Marriott is looking for an enthusiastic and passionate Leisure Club Associate to join their team. The Leisure Club Associate takes personal responsibility for delivering exceptional guest experiences while maintaining the highest standards of health, safety, cleanliness, and customer service throughout the leisure club facilities.
Responsible for creating a welcoming environment for members, hotel guests, and visitors, ensuring all leisure facilities are presented to brand standards and operated safely and efficiently. The role involves supporting the day-to-day operation of the fitness centre, swimming pool, and associated facilities, while providing knowledgeable assistance and outstanding service to all users.
Working closely with colleagues across the hotel, the Leisure Club Associate helps deliver a seamless leisure experience, supports membership retention and growth opportunities, and contributes to creating memorable experiences that encourage guest loyalty and repeat visits.
Key Responsibilities
As a Leisure Club Associate, you will play an important role in delivering a safe, welcoming, and exceptional experience for our members and guests. Your responsibilities will include:
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Ensuring the highest standards of health, safety, and guest welfare are maintained across all leisure club facilities, including the fitness centre, swimming pool, changing areas, and wellness spaces.
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Monitoring activity within the leisure club and responding appropriately to emergencies in accordance with company policies and local operating procedures.
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Recognising situations where guests may be unable to safely use facilities or equipment and taking appropriate action, including escalating concerns to management when required.
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Providing immediate assistance to guests in the event of illness or injury and supporting emergency response procedures until professional medical assistance arrives.
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Promoting and enforcing leisure club rules and regulations to ensure a safe, enjoyable, and inclusive environment for all members and guests.
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Supporting guests with the safe and correct use of leisure and fitness equipment, maintaining all required training and certifications relevant to the role.
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Maintaining leisure club equipment, facilities, and supplies to the highest standards of cleanliness, presentation, and operational readiness.
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Managing the distribution of towels and leisure supplies, ensuring adequate stock levels are maintained throughout the day.
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Processing membership, retail, activity, and facility-related transactions accurately using hotel and point-of-sale systems, whilst adhering to cash handling procedures.
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Delivering exceptional customer service through professional, friendly, and knowledgeable interactions with guests, members, and visitors at all times.
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Handling telephone and face-to-face enquiries efficiently, ensuring requests are resolved promptly and routed to the appropriate department when necessary.
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Building positive working relationships across all hotel departments and supporting colleagues to achieve shared goals and deliver a seamless guest experience.
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Handling confidential and sensitive information with discretion, professionalism, and integrity.
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Maintaining a professional appearance and adhering to all company grooming, uniform, and brand standards.
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Following all company policies, procedures, and safeguarding requirements, including those relating to children, data protection, health and safety, and guest privacy.
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Protecting company assets, equipment, and resources and reporting any maintenance, safety, or operational concerns promptly.
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Undertaking any other reasonable duties as required to support the successful operation of the Leisure Club and wider hotel team.
Who we are looking for
We are looking for an enthusiastic, motivated individual who ideally has experience in a leisure, fitness, hospitality, or customer service environment. The ideal candidate will be a team player who is a fast learner, adaptable, and committed to delivering exceptional guest and member experiences. You will possess excellent interpersonal and communication skills and take pride in maintaining high standards throughout the leisure club facilities.
You will need to be efficient, professional, and skilled in:
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Delivering exceptional customer service and creating positive guest experiences
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Building strong relationships with members, guests, and colleagues
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Effective communication skills (verbal, listening, and written)
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Promoting leisure club facilities, memberships, and wellness services
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Maintaining high standards of cleanliness, presentation, and safety throughout all leisure areas
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Knowledge of health and safety procedures, including pool plant operations and emergency response protocols (training provided where applicable)
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Supporting the day-to-day operation of fitness, swimming pool, and changing room facilities
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Strong organizational and time management skills
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Ability to work independently and as part of a team
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Monitoring and maintaining leisure equipment and reporting maintenance requirements promptly
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Knowledge of fitness, health, and wellbeing principles and current industry trends
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Ability to handle guest enquiries, feedback, and complaints professionally and efficiently
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Strong problem-solving skills and the ability to respond calmly in a fast-paced environment
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Effective decision-making skills and attention to detail
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Ability to use Microsoft Office software applications and hotel system applications
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Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required
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A passion for health, wellbeing, and hospitality, combined with a positive attitude and commitment to service excellence, will help you succeed in this role.
Apply to join the Marriott family and #1 leader in Hospitality, where you can be inspired by what is possible and discover your own future. Begin your purpose, belong to a global community and become the best version of you. At Marriott…….Be you.
Benefits include:
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Discounted stays at Marriott hotels worldwide
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Free use of Leisure Club facilities
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Employee Assistance Programme
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28 Holiday days, increasing with length of service.
- BenefitHub - a dedicated benefits website with access to discounts, rewards, and perks to top brands
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Free meal on shift and car parking
- Service awards and recognition gifts
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World class training and development with unlimited career opportunities (internationally and locally) and access to Marriott’s award-winning in-house development programs which recognizes, nurtures, and promotes talent.
