Head of customer service Work, Jobs in Whiteley, Ham (with Salaries)

Cafe General Manager
Kalm Kitchen Ltd —Fareham
- Up to £40,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
12d
Area Care Manager
Helping Hands —Southampton
- £55,000 - £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Account Manager
Fibre Telecoms UK —Southampton
- £30,000 - £40,000 a year
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Referral programme
Quick apply
13d
Shipping Coordinator
Domo Tactical Communications —Whiteley
- Communication skills
- Annual leave
- Employee assistance programme
IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
Telesales Executive
Total —Southampton
- £22,000 - £75,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Referral programme
Quick apply
11d
Office Manager
J&B Hopkins —Fareham
- £32,000 a year
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
Quick apply
11d
Customer Service Assistant
Admiral Slots —Eastleigh
- £12.95 an hour
- Weekend availability
Quick apply
General Manager | REEL Cinema Fareham
Reel Cinemas —Fareham
- £32,000 - £33,000 a year
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
HR Advisor
Wärtsilä —Fareham
- Hybrid work
- Human resources
5d
Service Manager
Marshall Motor Group —Fareham
- Customer service
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
- Full-time
11d
Membership Sales Advisor
Mosaic Spa & Health Clubs —Portsmouth
- £12.71 an hour
- Part-time
- Sales
- Customer service
- In-person
- Employee discount
- Gym membership
Quick apply
4d
Admin Officer
Minstead Trust —Minstead
- £24,862 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d
- Admissions Manager
University of Winchester —Winchester
- £41,064 - £46,049 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Employee assistance programme
- Employee discount
4d
ELV Operative
EMR Group —Southampton
- Full-time
- IT
- Annual leave
Quick apply
13d
Relief Supervisor
Admiral Slots —Totton
- £12.95 - £13.24 an hour
- Weekend availability
Quick apply
Night Relief Supervisor
Admiral Slots —Southampton
- £12.94 - £13.45 an hour
- Full-time
Quick apply
Front of House Manager
FlexiPubs (South) Ltd —Basingstoke
- £35,000 - £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Restaurant management
- Free parking
- Employee discount
Quick apply
8d

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head of customer service jobs near whiteley, ham

Cafe General Manager

Kalm Kitchen Ltd
Fareham

Quick apply

Job details

Full-time
Up to £40,000 a year
12 days ago

Benefits

Discounted or free food
Company pension
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Supervising experience
Organisational skills
Leadership
Hospitality management

Full job description

The Role

We are looking for a hands-on, commercially minded General Manager to take full ownership of Welborne Corner Café.

This is not a shift-running role — this is a site leadership position. You will be responsible for the performance of the business, leading the team, controlling costs, driving sales, and delivering a consistently high-quality customer experience.

You will run the café as your own business.

What You’ll Be Responsible For

Running the Business

Owning day-to-day operations and overall site performance
Managing labour, stock, and costs in line with targets
Delivering consistent, well-organised, high-standard service

Driving Sales

Leading from the front to increase spend per head
Training and motivating the team to upsell confidently
Supporting local marketing and community engagement

Leading the Team

Building, managing and developing a strong café team
Planning rotas effectively around trade
Driving accountability, standards, and performance

Controlling Costs

Managing labour % and staffing levels proactively
Owning stock control, ordering and wastage reduction
Investigating issues and taking action quickly

Standards & Compliance (Non-Negotiable)

Maintaining full food safety and hygiene compliance
Ensuring all systems, checks and processes are followed
Keeping the café audit-ready at all times

Customer Experience

Setting the tone on service, energy and professionalism
Handling customer feedback directly
Ensuring consistency across every shift

What We’re Looking For

Minimum 5 years’ experience in a café, restaurant, or hospitality leadership role
Proven ability to manage teams and deliver commercial performance
Strong understanding of labour control, stock management and cost discipline
A hands-on leader who leads from the front
Highly organised, proactive and solutions-focused
Comfortable making decisions and taking ownership

What Success Looks Like

A well-run, organised café that operates consistently
Strong control of labour, stock and costs
A stable, engaged and accountable team
Growth in sales and customer spend
High standards maintained without compromise

About Kalm Kitchen

Kalm Kitchen is a premium hospitality business known for delivering exceptional food and experiences across events, venues and cafés.

We care deeply about standards, people, and performance — and we’re building a team that takes ownership, shows pride in their work, and is always looking to improve.

Pay: Up to £40,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
On-site parking

Ability to commute/relocate:

Fareham PO17: reliably commute or plan to relocate before starting work (required)

Experience:

Hospitality management: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in whiteley, ham

Cafe General Manager

Area Care Manager

Customer Account Manager

Shipping Coordinator

IT Delivery & Service Manager

Telesales Executive

Office Manager

Customer Service Assistant

General Manager | REEL Cinema Fareham

Regional Operations Manager

HR Advisor

Service Manager

Head of Contact Operations

Membership Sales Advisor

Admin Officer

- Admissions Manager

ELV Operative

Relief Supervisor

Night Relief Supervisor

Front of House Manager

I want to receive the latest job alerts for head of customer service in whiteley, ham

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