Web Work, Jobs in Whiteley, Ham (with Salaries)

IT Service Desk Analyst
CooperVision —Fareham
- Full-time
- Customer service
- Communication skills
10d
Creative Designer
The Graphic Design House —Portsmouth
- £29,000 - £32,000 a year
- Full-time
- Presentation skills
- In-person
- Communication skills
- Free parking
Quick apply
2d
Experienced PHP Web Developer
D3R —Chichester
- £40,000 - £60,000 a year
- Full-time
- SQL
- AWS
- Project management
- Profit sharing
- Health & wellbeing programme
Quick apply
Assistant Systems Developer
Itchen Sixth Form College —Southampton
- £27,733 - £29,544 a year
- Full-time
- Free parking
- Annual leave
11d
Junior Creative & Marketing Executive
Spa Parts Vortex —Portsmouth
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Content Creator
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- University
- Mentoring
- AI
- Employee discount
Senior Web Developer
IDHL —Southampton
- £60,000 - £70,000 a year
- Hybrid work
- Azure
- SQL
- Software development
10d
Product Designer
Linnworks —Chichester
- Remote
- Presentation skills
- Communication skills
- Employee assistance programme
- Life insurance
Cyber Threat Intelligence Specialist
Vanquis —Petersfield
- Full-time
- Communication skills
- Annual leave
Quick apply
11d
Junior Developer
Corporate LinX —Andover
- JavaScript
- APIs
- Agile
- Free parking
- Work from home
Full Stack JavaScript Developer
Frontier Resourcing —Southampton
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- JavaScript
- APIs
Quick apply
Cyber Threat Intelligence Specialist
Vanquis Banking Group —Petersfield
- Communication skills
- Annual leave
12d
Software Applications Engineer
Saab —Fareham
- Engineering
- C++
- JavaScript
Cloud Support Engineer
NICE —Southampton
- Azure
- Customer service
- English
Quick apply
Senior Backend Developer (PHP)
Total Security Limited —Fareham
- Up to £60,000 a year
- Full-time
- Bar
- Analysis skills
- APIs
- Annual leave
- Gym membership
Quick apply
3d
Senior Frontend Engineer
Benifex —Southampton
- £70,000 - £90,000 a year
- Remote
- APIs
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Java Developer
Brunswick Corporation —Southampton
- Full-time
- Java
- JavaScript
- Travel
Lead Technical Architect
ANS Digital Transformation —Fareham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Windows
- Bachelor's degree
- Computer networking
Quick apply
OSINT Specialist
Tadaweb —Portsmouth
- Full-time
- IT
Platform Engineer
SubSea Craft —Portsmouth
- £40,000 - £60,000 a year
- Full-time
- Computer Science
- C++
- No degree
- Annual leave
10h

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IT Service Desk Analyst

CooperVision -
Fareham

Apply Now

Job details

Full-time
10 days ago

Benefits

Company pension

Qualifications

Operating systems
Customer service
Software deployment
File management
Application support
Communication skills

Full job description

Job title: IT Service Desk Analyst

Department: IT

Location: Fareham, Delta Park

Working hours: 37.5 hours per week Monday to Friday (onsite)

A brighter future awaits you

Job Summary

The IT Service Desk Analyst will install, configure, evaluate, maintain, monitor, and troubleshoot client computing hardware and software to meet or exceed published SLA’s, with effective management of the customer relationship during the support process.

Primarily responsible for providing first level support through handling incoming queries from internal customers. Initial customer contact could be over the phone , via request and incident management self-service, email, messaging or in person.

Essential Functions & Accountabilities:

Answers, responds to inbound calls and electronic requests from internal customers.
Creates and documents all support incidents from internal customers into the IT Service Management system.
Provides first line support to resolve all tickets at the service desk before transferring to other IT and business teams.
Analyzes and attempts to resolve tickets related to software and hardware.
Establishes and develops relationships with other IT teams through frequent constructive communication.
Complies with and supports policies and procedures.
Ensures timely resolution or escalation of tickets, and promptly communicates progress to internal customers.
Handles customers’ issues or requests with a professional attitude.
Provides user support in highly virtualized global environments.
Participants in the out-of-hours support call rotation.

Qualifications, Knowledge, Skills and Abilities:

Exceptional Customer Service skills, including but not limited to excellent telephone manner and the ability to manage challenging situations and expectations.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent written, oral, and interpersonal communication skills with a focus on listening and questioning skills.
Ability to conduct research and products to provide support as required.
Ability to present ideas in business-friendly and user-centric language.
Excellent technical knowledge of client computing hardware and software, including operating systems, applications, and related products, web browsers, and utility tools such as anti-virus, file management and deployment software.
Working technical knowledge of current protocols, operating systems, and standards.
Excellent technical knowledge of mobile devices (smart phones, tablets, etc.).

Experience:

Extensive application support experience
Hands-on hardware troubleshooting experience.
Extensive equipment support experience with laptops, desktops, mobile devices, etc.

Education:

A degree in the field of computer information systems and/or professional qualifications with work experience.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including, health cash plan, 25 days holiday, pension scheme, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in you career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.

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Apply Now

Refine Your Search

web jobs in whiteley, ham

IT Service Desk Analyst

Creative Designer

Experienced PHP Web Developer

Assistant Systems Developer

Junior Creative & Marketing Executive

Content Creator

Senior Web Developer

Product Designer

Cyber Threat Intelligence Specialist

Junior Developer

Full Stack JavaScript Developer

Cyber Threat Intelligence Specialist

Software Applications Engineer

Cloud Support Engineer

Senior Backend Developer (PHP)

Senior Frontend Engineer

Java Developer

Lead Technical Architect

OSINT Specialist

Platform Engineer

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