Onboarding manager Work, Jobs in Whitfield, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
4d
Regional Sales Manager
OrderYOYO —Oxford
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
Operations Support Manager
CitySprint —Milton Keynes
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
11d
Apprenticeship Administration Manager
Oxford Energy Academy —Witney
- £30,000 - £40,000 a year
- Full-time
- Data analysis skills
- Organisational skills
- In-person
- Free parking
Quick apply
5d
HR & Office Manager
LV Fuel Services —Banbury
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Office Manager
Vigilant Guardian Security Ltd —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
People, Systems & Compliance Supervisor
Restaurant Associates —Croughton
- £35,000 a year
- Hospitality
- Microsoft Office
- Human resources
- Free parking
- Employee discount
11d
Retail Supervisor
Maje —Bicester
- Full-time
- Employee discount
Quick apply
Technical Support Manager
Portman Finance Group —Northampton
- Microsoft Access
- Azure
- Salesforce
- Annual leave
Quick apply
Coach Fleet Operations Manager
Vans For Band Ltd —Kidlington
- Full-time
- Management
- IT
- Welding
Quick apply
9d
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Visual Brand Manager
Mercedes AMG PETRONAS —Brackley
- Time management
4d
Receptionist
LAH Property Marketing —Milton Keynes
- £15,748.20 - £31,496.40 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
5d
Business Development Manager
Valda Energy —Bicester
- Up to £43,000 a year
- Remote
- Business development
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Employee assistance programme
Quick apply
6d
NHS 999 Triage Nurse / Paramedic
South Central Ambulance Service —Bicester
- £39,959 - £48,117 a year
- Part-time
- Acute care
- In-person
- Nursing
- Employee assistance programme
- Employee discount
Quick apply
4d
Care Compliance Admin
CareUK Living Ltd —Northampton
- £13 - £14 an hour
- Part-time
- Hybrid work
- Medication administration
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
1d
Human Resources Manager
Ball Corporation —Milton Keynes
- £55,500 - £92,500 a year
- English
- Human resources
- Business
Quick apply
13d

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
4 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

onboarding manager jobs in whitfield, nth

Service Delivery Manager

Regional Sales Manager

Operations Support Manager

Apprenticeship Administration Manager

HR & Office Manager

Office Manager

People, Systems & Compliance Supervisor

Retail Supervisor

Technical Support Manager

Coach Fleet Operations Manager

Customer Service Specialist

Visual Brand Manager

Receptionist

Business Development Manager

Client Solutions Specialist

Sr Client Success Manager

Digital Marketing Manager

NHS 999 Triage Nurse / Paramedic

Care Compliance Admin

Human Resources Manager

I want to receive the latest job alerts for onboarding manager in whitfield, nth

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