& distribution centre Work, Jobs in Whitley Bay, Twr (with Salaries)

Customer Experience Advisor - JLR (12 month fixed term contract)
MSX International —Whitley Bay
- Up to £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
12d
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- IT
- Leadership
- Employee discount
Quick apply
Customer Service Operators
J Barbour and Sons —South Shields
- Weekend availability
- Customer service
- Communication skills
- Store discount
- Employee discount
Quick apply
Security Officer
ABM UK —Cramlington
- £13.27 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply
Merchandiser - Newcastle
Smiths News —Newcastle upon Tyne
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Merchandiser - Tynemouth
Smiths News —Tynemouth
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Merchandiser - Sunderland
Smiths News —Sunderland
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Merchandiser - Whitley Bay
Smiths News —Whitley Bay
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Dual Service Operative
ABM UK —Jarrow
- £13.25 an hour
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Branch Assistant Nights
Booker Group —Gateshead
- Night shift
- Employee assistance programme
- Employee discount
Quick apply
5d
RA2 Cash Processor - Newcastle
Loomis UK —Newcastle upon Tyne
- £13.45 an hour
- Temporary
- Management
- Heavy lifting
- Customer service
- Annual leave
- Employee assistance programme
Quality Assurance Technician
Greggs —Newcastle upon Tyne
- £35,000 a year
- Full-time
- Bakery
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Goods-In Operative
Alliance Healthcare —Newcastle upon Tyne
- Full-time
- Customer service
- Warehouse experience
- Communication skills
Merchandiser - Durham
Smiths News —Durham
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Senior Management Accountant
poltronesofà —Sunderland
- £42,000 a year
- Microsoft Excel
- Analysis skills
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Engineering Maintenance Manager - Stockton-on-Tees, UK, RME
Amazon UK Services Ltd. —Sunderland
- Full-time
- Data analysis skills
- Maintenance
- English
13d
Branch Assistant Nights 24 Hours
Booker Group —Gateshead
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
4d
Customer Service Officer
ABM UK —Cramlington
- £12.75 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply
Flyer Distributor
The Mayfair Pub and Kitchen —Newcastle upon Tyne
- £10.85 - £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Driving
- Employee discount
Quick apply
Patient Support Coordinator
Curaleaf International —Sunderland
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Life insurance
Quick apply
6d

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Customer Experience Advisor - JLR (12 month fixed term contract)

MSX International -
Whitley Bay

Quick apply

Job details

Full-time
Up to £38,000 a year
12 days ago

Benefits

Annual leave
Company pension
Car scheme

Qualifications

Communication skills

Full job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Supporting the launch of the Jaguar Land Rover OneApp (Telematics app) within the Jaguar Land Rover Customer Relationship Centre
Handle customer enquiries, complaints, and escalations professionally and efficiently.
Providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Record events and problems and their resolutions in a ticketing system.
Liaise with Client; work hand in hand with JLR individuals and teams.
Ensure all correct processes and procedures are followed.
Build strong relationships with customers to promote loyalty and retention.

Qualifications

Must:

Experience in customer experience roles.
Strong communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Experience using CRM and customer feedback management systems.
Experience in troubleshooting issues.
Good problem-solving skills and communication skills.

Desirable:

Experience within the automotive industry or luxury retail environment.
Knowledge of customer journey mapping and customer experience methodologies.
Understanding of NPS, CSI, and customer insight tools.

Additional Information

Working hours and location

12 month fixed contract

Coventry

Monday-Friday

08:00 - 17:00 hours (week on, week off)

4 week induction in office - Jaguar Land Rover Whitley, Coventry

2 week Grad Bay - Jaguar Land Rover Whitley

2 days in office Tuesday and Wednesday (after 6 weeks)

Package

Up to £38,000 per year
25 day annual leave entitlement (plus bank holidays)
Company contributory pension plan
Cashback healthcare scheme
Life Assurance
Car Salary Exchange Scheme

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Quick apply

Refine Your Search

& distribution centre jobs in whitley bay, twr

Customer Experience Advisor - JLR (12 month fixed term contract)

Operations Manager

Customer Service Operators

Security Officer

Merchandiser - Newcastle

Merchandiser - Tynemouth

Merchandiser - Sunderland

Merchandiser - Whitley Bay

Dual Service Operative

Branch Assistant Nights

RA2 Cash Processor - Newcastle

Quality Assurance Technician

Goods-In Operative

Merchandiser - Durham

Senior Management Accountant

Engineering Maintenance Manager - Stockton-on-Tees, UK, RME

Branch Assistant Nights 24 Hours

Customer Service Officer

Flyer Distributor

Patient Support Coordinator

I want to receive the latest job alerts for & distribution centre in whitley bay, twr

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