Job Introduction
Pinnacle Group are looking for an experienced Housing Team Manager to lead and support the property management team to deliver consistent, high-quality service across all properties from Gloucester to Birmingham. In this role, you will lead the regional property management team to provide expert and holistic management to all residents homes and commuities.
Place by Pinnacle is the home of our Market Rent operations, delivering nationwide, institutional-grade property management and lettings across single and multi-family homes.We combine specialist expertise with the scale and support of the wider Pinnacle Group to offer efficient, insight-driven services with a strong focus on return on investment for institutional investors.
The ideal candidate will bring strong housing expertise, proven team‑leadership experience, and a passion for delivering customer‑focused services. They will be confident managing multi‑site operations, analysing KPIs, supporting and developing property managers and maintaining high compliance standards. Excellent organisational, communication, and stakeholder‑engagement skills are essential, along with the ability to balance competing priorities while driving continuous improvement across the portfolio. A CIH/ARLA qualification (or willingness to obtain one), combined with a commitment to operational consistency, resident engagement and effective budget oversight, will be key attributes for success in this role.
This is a full-time, hybrid working role with the working hours of 9AM-5.30PM, Monday-Friday.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
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Lead and support the property management team to deliver consistent, high-quality service across all properties.
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Oversee all aspects of the tenancy lifecycle, including viewings support, move‑ins, tenancy renewals, tenancy changes, and move‑outs.
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Conduct staff 1‑1s, run internal operational meetings, and support engagement with external stakeholders.
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Manage the completion and accuracy of monthly KPI reporting, ensuring timely submission aligned with contract requirements.
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Support the Account Director with client reporting, including KPI documentation, analysis, and performance updates.
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Promote and embed “the Pinnacle Way,” driving a culture of excellent customer service and community‑focused delivery.
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Guide property managers on budget management, issuing demands, and reporting on expenditure in line with client and resident expectations.
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Work closely with Technical Services to maintain full legislative and health & safety compliance across all sites.
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Collaborate with Lettings, Mobilisation, and Projects teams to ensure seamless tenant journeys, onboarding of new sites, rent reviews, and satisfaction surveys.
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Oversee monthly invoicing, digital service platform adoption, and local resident‑engagement initiatives to enhance operational efficiency and satisfaction levels.
Key requirements:
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Strong knowledge of housing legislation, compliance requirements and sector best practice
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Proven leadership ability with experience motivating, coaching and developing property managers
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Skilled in producing, reviewing, and analysing monthly KPI data to identify trends and drive improvements
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Experienced in budget management, reviewing expenditure, issuing service charge demands, and ensuring operational consistency across multi‑site portfolios
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Excellent communication and organisational skills, with a commitment to exceptional customer service and a willingness to obtain CIH/ARLA (if not already held)
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Full UK driving license
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
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Maternity/paternity packages
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Flexible Working Arrangements
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Life Assurance
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Enhanced Pension Scheme
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Additional Annual Leave
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Private Medical Insurance
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Cycle to Work Scheme
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Employee Assistance Programme
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Retail Discounts
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Childcare Assistance
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Season Ticket Loans
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Sick Pay Schemes
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Personal Development Plans
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Company Bonus
