Operations team leader Work, Jobs in Whittington, Sts (with Salaries)

BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
5d
Production Team Leader
Weston Beamor —Birmingham
- £35,000 - £42,000 a year
- Full-time
- CAD
- Supervising experience
- Continuous improvement
- Employee discount
- Life insurance
Quick apply
11d
European Road Freight Operations Team Leader
C4 Logistics Ltd —Coventry
- £37,000 - £42,000 a year
- Full-time
- In-person
- Leadership
- Negotiation
- Free parking
Quick apply
5d
Fit Out Team Leader
Wiltech Acoustics LTD —Shepshed East
- Up to £18.07 an hour
- Full-time
- Management
- Team management
- In-person
- Annual leave
- Employee assistance programme
Quick apply
12d
Operations Team Leader
UPS —Birmingham
- Full-time
7d
Lead Associate - Operations
Wesco —Lichfield
- Full-time
- Forklift
- Warehouse experience
- Computer skills
- Annual leave
- Employee discount
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
7d
Academy Operations & Growth Lead
A-Team Academy —Birmingham
- £32,000 - £35,000 a year
- Data analysis skills
- Organisational skills
- In-person
- Free parking
Quick apply
2d
High Growth Sector Lead
WMGC —Coventry
- £75,500 a year
- Hybrid work
- Business
- Leadership
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
i54 - Production Team Leader
Fortune Brands Innovations —Wolverhampton
- Full-time
- Management
- English
- Microsoft Office
Manufacturing Team Leader
Accrofab —Derby
- Full-time
Quick apply
Production Team Leaders
NP Aerospace —Coventry
- £34,886.40 a year
- Full-time
- Organisational skills
- Agile
- IT
- Annual leave
Change Lead - Oldbury
DPD Group UK —Oldbury
- £80,000 a year
- Full-time
- Free parking
Quick apply
Production Team Leaders
NP Aerospace Limited —Coventry
- £34,886.40 a year
- Full-time
- Organisational skills
- Agile
- IT
- Annual leave
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme
Commercial Operations Lead
Government Commercial Agency —Birmingham
- £59,877 - £66,869 a year
- Part-time
- Maintenance
- Presentation skills
- Continuous improvement
- Annual leave
- Work from home
11d
Supply Chain 3PL Key Account Lead
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Sick pay
Senior Business Excellence Lead - Strategy & Operations
Jaguar Land Rover —Wolverhampton
- £52,000 - £58,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
14d
倉庫操作组长/Warehouse Operations Lead
IMC PRO LOGISTICS (UK) LTD —Tamworth
- £25,500 - £26,500 a year
- Overtime
- English
- Data entry
- Leadership
- Annual leave
Quick apply

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BCAL Operations Team Leader (Specialist Logistics)

BCA Logistics -
Birmingham

Quick apply

Job details

Permanent
£16.30 an hour
5 days ago

Qualifications

Analysis skills

Full job description

About The Role

Driver Operations Team Leader

Location: Corby based, occasional travel to other sites

8.30 to 5.30
Salary: £16.30 Per hour
Job status: Permanent

About BCA

BCA is the leading name in Europe’s vehicle remarketing industry, proudly part of the Constellation Automotive Group family, which includes well-known brands such as cinch and WeBuyAnyCar.com. We are in an exciting phase of exponential growth, driven by a key digital transformation journey. Through strategic acquisitions, simplification, and relentless innovation, BCA is set to accelerate its growth, supported by industry-leading technology. We boast a nationwide team of logistics and inspection professionals and offer a comprehensive range of integrated services to support our customers throughout the entire fleet management process.

Role Overview

We are seeking a driven and experienced Operations Team Leader to lead one of our four Operational Circuit Teams. Operating much like a high-volume contact centre, our teams coordinate daily with hundreds of professional drivers across the UK. This is not just about logistics—it’s about leadership in a fast-paced, communication-heavy environment.

The successful candidate will bring proven experience in managing contact centre operations, with a strong focus on call handling performance, KPI management, and operational efficiency. You’ll be accountable for improving call response times, driving down call waiting metrics, and delivering consistent service quality across your team.

This role suits a confident, analytical, and highly organised individual who thrives in a people-first, target-driven setting.

Key Responsibilities

Contact Centre Leadership & Performance:

Lead a high-performing team within a logistics coordination environment, operating as a contact centre handling a high volume of inbound driver calls daily.
Drive improvements in key call centre metrics such as average wait time, call abandonment rates, first-call resolution, and overall service levels.
Monitor real-time performance and coach team members to ensure consistent achievement of individual and team KPIs.
Utilise workforce management tools and systems to forecast demand and schedule team resource effectively.

Team & Resource Management:

Structure and develop your team to ensure optimal resource allocation and operational coverage.
Motivate, coach, and support your team to achieve high levels of performance and service delivery.
Conduct performance reviews and lead from the front to drive engagement, development, and accountability.

Operational Efficiency & Process Improvement:

Continually review and refine processes to improve response times and service delivery, reducing inefficiencies in the call flow and coordination systems.
Ensure your team adheres to established procedures, quality standards, and compliance expectations.

Collaboration & Customer Experience:

Liaise closely with driver operations teams to support the timely coordination and execution of tasks.
Maintain exceptional internal and external customer communication standards, ensuring professionalism, clarity, and consistency across all contact points.

What We’re Looking For

Demonstrable experience managing a high-volume contact or call centre operation, ideally within a logistics or service-driven environment.
A results-oriented leader with a proven track record of improving call performance metrics, team engagement, and service standards.
Strong analytical skills to interpret data, identify trends, and implement performance-driving actions.
Excellent communication, coaching, and team-building skills.
Ability to remain calm and effective under pressure in a fast-paced, reactive environment.

Why Join Us?

This is a key leadership role with a direct impact on our operational success and customer satisfaction. You will be joining a forward-thinking, technology-enabled business that values innovation, development, and collaboration. We offer a competitive salary, clear progression opportunities, and the chance to be part of a fast-growing logistics network at the heart of the automotive industry.

Quick apply

Refine Your Search

operations team leader jobs in whittington, sts

BCAL Operations Team Leader (Specialist Logistics)

Production Team Leader

European Road Freight Operations Team Leader

Fit Out Team Leader

Operations Team Leader

Lead Associate - Operations

Key Account Manager & Projects Lead

Academy Operations & Growth Lead

High Growth Sector Lead

People Operations Lead

i54 - Production Team Leader

Manufacturing Team Leader

Production Team Leaders

Change Lead - Oldbury

Production Team Leaders

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Commercial Operations Lead

Supply Chain 3PL Key Account Lead

Senior Business Excellence Lead - Strategy & Operations

倉庫操作组长/Warehouse Operations Lead

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