About Pathway Project
We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.
We offer a range of support services and run two refuges in confidential locations.
We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.
Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.
We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.
We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.
Pathway Project believes in working as a cohesive team and are service user led.
Our helpline is access to all and is open 24 hours a day, 365 days a year.
Why work for us?
We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees.
We offer the following benefits:
- 25 days paid leave plus statutory holidays (pro rata)
- A competitive pension scheme
We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. In addition to the provision of clinical supervision, Pathway Project offers our practitioners peer supervision and encourages individuals to participate fully in these mutually beneficial sessions. About the role
Volunteers play a key part of the support that we offer to clients at Pathway Project and the Volunteer Co-ordinator is pivotal in making sure we recruit, induct and train the right people to support our clients. She will have a deep understanding of what volunteers need and how to motivate and develop people to reach their full potential.
She will have the skills to ensure the volunteers feel valued, empowered to be their authentic selves and capable of achieving great results. She will work closely with the Fundraising and Outreach team to ensure there is an engaged team of volunteers working with them.
Key Responsibilities
1. Volunteer Recruitment & Promotion
- Promote volunteering opportunities through multiple channels, including social media, community networks, and online platforms.
- Represent the charity at recruitment events, community outreach activities, and information sessions to engage potential volunteers.
- Develop and maintain relationships with CSR leads and corporate partners to facilitate employee volunteering opportunities.
- Design and deliver engaging recruitment campaigns to attract a diverse pool of volunteers.
2. Corporate (CSR) Volunteering
- Liaise with corporate partners to coordinate group volunteering opportunities aligned with their CSR objectives.
- Organise and manage corporate volunteer days, ensuring they are meaningful and well-structured.
- Provide briefings, guidance, and support to corporate volunteers during activities.
- Maintain and grow relationships with businesses to encourage ongoing engagement.
3. Volunteer Onboarding & Induction
- Act as the first point of contact for all volunteer enquiries, providing timely and welcoming responses.
- Oversee recruitment processes including applications, interviews, and safe recruitment checks (e.g. DBS where required).
- Deliver engaging induction sessions to introduce volunteers to the charity’s mission, policies, and expectations.
- Ensure all onboarding documentation and compliance requirements are completed.
4. Volunteer Deployment & Coordination
- Match volunteers to roles based on their skills, interests, and availability.
- Coordinate scheduling and activities, ensuring effective placement within services or events.
- Work closely with internal teams to ensure volunteers are well-integrated and supported.
5. Volunteer Welfare & Engagement
- Provide ongoing support and act as a key point of contact for volunteer queries and concerns.
- Promote volunteer wellbeing and ensure a safe, inclusive, and supportive environment.
- Address any issues, conflicts, or safeguarding concerns in a timely and appropriate manner.
- Maintain regular communication to keep volunteers engaged and informed.
6. Training & Development
- Identify training needs and coordinate or deliver relevant training sessions.
- Ensure volunteers are equipped with the knowledge and skills required for their roles.
- Facilitate both mandatory and optional learning opportunities.
7. Ongoing Learning & Development
- Support volunteers’ continuous development through mentoring, feedback, and progression opportunities.
- Maintain accurate training records and monitor development outcomes.
- Encourage reflective learning and skills building to enhance volunteer contribution and satisfaction.
8. Volunteer Retention & Recognition
- Develop and deliver initiatives to recognise and celebrate volunteer contributions (e.g. awards, events, communications).
- Monitor volunteer satisfaction and identify opportunities to improve retention and engagement.
- Foster a sense of community and belonging among volunteers.
9. Administration & Reporting
- Maintain accurate volunteer records and databases in line with GDPR and organisational policies.
- Track and report on volunteer engagement, hours contributed, and impact.
- Support reporting requirements for funders or stakeholders relating to volunteering.
Key Skills & Experience
- Experience in volunteer coordination, community engagement, or people management.
- Experience organising events or outreach activities.
- Ability to build partnerships, particularly with corporate organisations (CSR experience desirable).
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Experience delivering or coordinating training (desirable).
- Understanding of safeguarding, equality, diversity, and inclusion.
Personal Attributes
- Enthusiastic and proactive approach to engagement.
- Empathetic, supportive, and approachable.
- Strong relationship-building skills.
- Adaptable with the ability to manage multiple priorities.
- Passionate about the charity sector and community impact.
Key Relationships
- Volunteers (individual and corporate)
- Internal teams and service leads
- Corporate partners and CSR contacts
- Community organisations and networks
Pay: £29,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
Work Location: In person
