Helpdesk support Work, Jobs in Whittlesey, Cam (with Salaries)

1st Line IT Support
Fenmarc Produce Ltd —Wisbech
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
9h
Conference Assistant/Co-ordinator - Peterborough
Emcor —Peterborough
- £26,434 a year
- Full-time
- Communication skills
- Time management
- Employee assistance programme
- Referral programme
Quick apply
2nd Line IT Support Technician
DSM Group —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Customer Service Representative
HSBC Global Services Limited —Spalding
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
12h
IT Desktop Support
Axiom Technologies —Histon
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Business IT Support Engineer Apprentice
QA Apprenticeships —Wisbech
- £19,000 - £21,000 a year
- Full-time
- Azure
- Customer service
- Bachelor's degree
Acturis Operations Analyst
Jensten Group —Huntingdon
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Applications Engineer.
Innova Systems UK —Histon
- Microsoft Word
- Microsoft Outlook
- CAD

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helpdesk support jobs near whittlesey, cam

1st Line IT Support

Fenmarc Produce Ltd -
Wisbech

Quick apply

Job details

Permanent | Full-time
Up to £30,000 a year
9 hours ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Life insurance
Sick pay

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
GCSE
English
Windows
Microsoft Office
DHCP
Computer networking
DNS
SharePoint
IT
Active Directory
Intune
Help desk
VPN

Full job description

Why Fenmarc?

We’re a local employer with a friendly, down‑to‑earth culture where people matter. You’ll be part of a supportive team, doing meaningful work that genuinely keeps the site moving.

Based at Elm, Wisbech

08.30-17.00 Monday to Friday

Purpose of the Role

We’re looking for a friendly, proactive 1st Line IT Support colleague to be the go-to person for day-to-day IT help across our sites. You’ll be the first point of contact for colleagues when something’s not quite working – whether that’s a forgotten password, a laptop issue, or getting connected to Wi-Fi.

This role is all about keeping our people connected, productive, and supported, while helping things run smoothly behind the scenes. If you enjoy problem-solving, helping others, and learning new things – you’ll feel right at home here.

What you’ll be doing

You’ll be right at the heart of our IT support, helping colleagues and keeping everything ticking along:

Acting as the first point of contact for all IT issues (phone, email, ticketing system)
Logging, tracking and managing incidents and service requests in our helpdesk system
Troubleshooting common issues across: Hardware (laptops, desktops, printers)Software (Microsoft 365, business systems)Network (Wi-Fi, VPN, connectivity)
Resolving as many queries as possible at first contact
Escalating more complex issues to the wider IT team or external support where needed
Setting up and configuring devices for new starters (laptops, phones, tablets)
Supporting user accounts (password resets, access requests, permissions)
Assisting with IT inductions and onboarding
Maintaining clear, accurate ticket updates and documentation
Keeping asset databases up to date and monitoring device compliance
Prioritising tickets based on urgency and business impact
Helping troubleshoot AV/meeting room tech
Triaging issues – asking the right questions, gathering symptoms, and managing expectations
Following IT policies, security procedures, and best practices
Delivering great service and clear communication every step of the way

What you'll have:

We’re more interested in attitude and potential than ticking every box, but ideally you’ll bring:

Core knowledge:

Basic understanding of Windows operating systems
Experience with Microsoft 365 (Outlook, Teams, SharePoint)
Awareness of Active Directory / Entra ID

It’s a bonus if you have:

Basic networking knowledge (IP, DNS, DHCP)
Experience with Intune or device management tools
Previous helpdesk or customer service experience
Familiarity with IT ticketing systems

And as a person, you’ll be:

A natural problem-solver with a logical mindset
Able to explain IT in a simple, friendly way
Calm under pressure and good at juggling priorities
Organised with great attention to detail
Customer-focused and approachable
Keen to learn, develop and grow
Team-oriented with a positive, can-do attitude

What you'll get in return

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with plenty of opportunities

A supportive, down-to-earth team where you’ll feel welcome from day one
Opportunities to learn, grow and develop your IT skills
Varied, hands-on experience across different systems and sites
A role where you can make a real impact on colleagues’ day-to-day experience
A friendly, inclusive environment where your ideas and input matter

Plus, you’ll also receive a competitive rewards package

Pay: Up to £30,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Life insurance
Sick pay

Ability to commute/relocate:

Wisbech PE14 0EG: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in whittlesey, cam

1st Line IT Support

Conference Assistant/Co-ordinator - Peterborough

2nd Line IT Support Technician

Customer Service Representative

IT Desktop Support

Business IT Support Engineer Apprentice

Acturis Operations Analyst

Applications Engineer.

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