Customer experience specialist Work, Jobs in Whittlesford, Cam (with Salaries)

Customer Support Specialist
StackCX LTD —Cambridge
- £25,500 - £35,000 a year
- CRM software
- Customer service
- In-person
Quick apply
5d
Sales - Sales Advisor - UK
New Look —Cambridge
- Part-time
- Microsoft Word
Sales Specialist
Lithia —Cambridge
- Annual leave
- Employee discount
Customer Support Specialist
Mettler Toledo —Royston
- Communication skills
- Annual leave
Internal Sales Executive
Deanta UK Ltd —Ely
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
Buying & Merchandising Admin Assistant
The Stock Shop —Ely
- £26,436 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Merchandising
- Free parking
- Annual leave
Quick apply
Service Advisor
Vindis Group —Cambridge
- £32,447.36 a year
- Customer service
- Employee assistance programme
7d
Court Associate
HM Courts & Tribunal Service —Cambridge
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
8d
Van Driver 3.5 tonne
Vetspeed Ltd —Royston
- £31,827 a year
- Full-time
- Heavy lifting
- Driving
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
6d
Logistics Business Intelligence Lead
Deanta UK Ltd —Ely
- From £40,000 a year
- Full-time
- ERP systems
- Warehouse experience
- In-person
- Free parking
- Annual leave
Quick apply
Quality Assurance Specialist
TOGL (Holdings) Limited —Cambridge
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
12d
Hostel Co-Ordinator
Sanctuary Supported Living —Cambridge
- £14.51 an hour
- Full-time
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Production Planning Coordinator
Precision Door Solutions —Ely
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Sales Excecutive
HUBB Group Maintenance Ltd —Braintree
- £20,000 - £80,000 a year
- Part-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
Studio Manager
LP Display Ltd —Letchworth
- £35,000 - £50,000 a year
- Overtime
- AutoCAD
- Customer service
- Assembly
Quick apply
14d
Implementation Coordinator
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Organisational skills
- APIs
Quick apply
Warehouse Operative - Inventory
Deanta UK Ltd —Ely
- £14 an hour
- Full-time
- Heavy lifting
- Organisational skills
- Warehouse experience
- Free parking
- Annual leave
Quick apply
Byredo Cambridge Store Client Advisor
PUIG —Cambridge
- Customer service
- Leadership
Business Administration Apprentice
Marshall Land Systems Ltd —Cambridge
- £22,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
13d
Field Sales Executive
Charity Link —Cambridge
- £26,500 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Customer Support Specialist

StackCX LTD
Cambridge

Quick apply

Job details

Permanent
£25,500 - £35,000 a year
5 days ago

Benefits

Company pension

Qualifications

Live chat
CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Customer service
Ticket management
Technical writing
Customer support
Customer interaction
SaaS
AI
Communication skills
Help desk

Full job description

About StackCX
StackCX is a fast-growing AI-powered customer experience platform, helping businesses transform how they manage customer interactions, improve performance, and drive better outcomes. Working with leading automotive and service-based organisations, we provide real-time insights, call analysis, and workflow automation that puts customer experience at the heart of everything.

As we continue to scale, we’re looking for a Customer Support Specialist to join our team and play a key role in delivering an exceptional customer experience.

The Role

As a Customer Support Specialist, you’ll be the first point of contact for our customers, ensuring they get the most value from StackCX. You’ll support users with queries, troubleshoot issues, and help drive adoption through clear guidance and proactive engagement.

This is a great opportunity for someone who enjoys solving problems, working with customers, and being part of a fast-moving tech business.

Key Responsibilities

Provide first-line support to customers via email, chat, and calls
Troubleshoot and resolve user issues efficiently and professionally
Support onboarding of new customers, helping them get up and running
Guide users on best practices to maximise value from StackCX
Work closely with Customer Success and Product teams to escalate and resolve issues
Maintain accurate records of customer interactions and support tickets
Identify recurring issues and contribute to improving processes and documentation
Assist in creating help guides, FAQs, and training materials

What We’re Looking For

Experience in a customer support, service, or helpdesk role
Strong communication skills — clear, confident, and professional
A problem-solving mindset with attention to detail
Comfortable working with software platforms and learning new tools quickly
Ability to manage multiple tasks and prioritise effectively
A proactive, can-do attitude and willingness to go the extra mile

Desirable (but not essential):

Experience in the automotive industry (dealerships, aftersales, contact centres)
Experience supporting SaaS or tech products
Familiarity with CRM systems or customer service platforms

Why Join StackCX?

Be part of a high-growth AI business with real momentum
Work closely with customers and have a direct impact on their success
Opportunity to grow into Customer Success, Training, or Account Management roles
Collaborative, supportive team environment
Competitive salary and benefits

Interested?

If you’re passionate about delivering great customer experiences and want to be part of an exciting, growing company, we’d love to hear from you.

Pay: £25,500.00-£35,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in whittlesford, cam

Customer Support Specialist

Sales - Sales Advisor - UK

Sales Specialist

Customer Support Specialist

Internal Sales Executive

Buying & Merchandising Admin Assistant

Service Advisor

Court Associate

Van Driver 3.5 tonne

Logistics Business Intelligence Lead

Quality Assurance Specialist

Hostel Co-Ordinator

Production Planning Coordinator

Sales Excecutive

Studio Manager

Implementation Coordinator

Warehouse Operative - Inventory

Byredo Cambridge Store Client Advisor

Business Administration Apprentice

Field Sales Executive

I want to receive the latest job alerts for customer experience specialist in whittlesford, cam

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