Response officer Work, Jobs in Whitwick, Lec (with Salaries)

Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2h
Anti Social Behaviour Officer
Leicester City Council —Leicester
- £39,152 - £41,771 a year
- Weekend availability
- IT
- Annual leave
- Employee discount
14d
Quality Assurance Officer
Coventry City Council —Coventry
- £39,152 - £46,152 a year
- Communication skills
- Annual leave
7d
Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Nottingham
- £13.45 an hour
- 12 hour shift
- Driving
- Free parking
Quick apply
3d
Crown Court Clerk
HM Courts and Tribunals Service —City of Leicester
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
14d
Sustainability Officer
Tamworth Borough Council —Tamworth
- £39,862 - £42,839 a year
- Full-time
- Remote
- English
- Analysis skills
- Project management
6d
Response Team (Casual)
Nottingham Forest Football Club —Nottingham
- Weekend availability
- Communication skills
Integrated Crisis Response Assistant
Leicester City Council —Leicester
- £22,878 - £24,817 a year
- Part-time
- Hospital
- Communication skills
- Relocation assistance
- Annual leave
Maintenance Officer
Loughborough College —Loughborough
- £25,600 - £28,896 a year
- Weekend availability
- Doctoral degree
- Maintenance
- Construction
- Annual leave
7d
Able Seafarer
UK Research and Innovation (UKRI) —Attenborough
- £34,623 a year
- Full-time
- Maintenance
- English
- Driving
7d
Relief Mobile Response Officer - Leicester
NVC Security —Cossington
- From £13 an hour
- Full-time
- Customer service
- English
- Driving
Quick apply
Technical Complaints Resolution Officer
PA Housing —Leicester
- £37,154 - £38,734 a year
- Call to connect
- Hybrid work
- Maintenance
- Microsoft Office
- IT
- Annual leave
- Employee discount
12d
CBT Approvals & Decision Officer
Driver and Vehicle Standards Agency —Nottingham
- £26,607 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Presentation skills
- Annual leave
- Employee assistance programme
8h
Financial Investigator
HM Revenue and Customs —Nottingham
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
13d
Review Officer
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- English
- Maths
- Presentation skills
- Work from home
- Flexible schedule
8h
Revenues Officer
Coventry City Council —Coventry
- £25,989 - £29,540 a year
- In-person
- Tax experience
- Work from home
6d
People Officer (Maternity Cover)
St Thomas Aquinas Catholic Multi Academy Trust —Cossington
- £25,988 - £27,254 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Administrative experience
Personal Advisor
Coventry City Council —Coventry
- £28,598 - £34,434 a year
13d
Operational Support Officer
HM Courts and Tribunals Service —Whoberley
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
12d
Forensic Higher Support Officer
HM Revenue and Customs —Nottingham
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Management
- English
- Work from home
5d

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Resident Liaison Officer

Lawtech Group -
Leicester

Quick apply

Job details

2 hours ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
SharePoint
Certified Scrum Master
Microsoft Outlook Calendar

Full job description

Role Overview:

Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast.

Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company.

Your key responsibilities are:

Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Maintain Lawtech customer service processes and systems as relevant for the site and residents.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.
Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.

Role Responsibilities:

Work closely with the Project Manager and Design & Quality teams.
Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.
Draft responses and communication for residents and other parties
Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager
Answering of phone calls and making any necessary appointments.
Liaise with individual residents and establish individual requirements.
Arrange site surveys as required to each property within the project.
Manage surveys and work appointments with residents and comply with local key-holding and security requirements.
Maintain Lawtech’s record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.
Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.
Observe all H&S rules and ensure resolution of service issues comply with all such rules.
Escalate unresolved issues to CSM, when appropriate to do so.
Basic site administration including data entry of the in house ‘probe’ system for the below:

➢ Delivery receipts – Once a week update deliveries on probe and ensure
hard copies are sent/collected for the attention of Accounts Team

➢Site stock takes – Every Thursday stock takes are undertaken by the Site
Manager. Information needs to be updated and sent to head office by you
once a week following this stock take.
➢ Update and close out alerts – Manage alerts on probe by reviewing
every three days, chasing for response from individuals who are down to
provide this.
➢ Right to Work Checks – Checking of right to work for subcontractors
including taking copies of passport or checking settlement status on the
government website.
➢ Maintain ID system for operatives - following procedure already started
by Site Manager

To perform any other administrative duties as directed by CSM.
Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service

Skills and Qualifications

Excellent written English.
Experience with customer service, ideally resident liaison experience within construction/social housing sector.
Ability to manage resident expectations.
DBC check (standard).
Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
Competent use of Project Probe and SharePoint

Quick apply

Refine Your Search

response officer jobs in whitwick, lec

Resident Liaison Officer

Anti Social Behaviour Officer

Quality Assurance Officer

Nights Role: Mobile Response Officer

Crown Court Clerk

Sustainability Officer

Response Team (Casual)

Integrated Crisis Response Assistant

Maintenance Officer

Able Seafarer

Relief Mobile Response Officer - Leicester

Technical Complaints Resolution Officer

CBT Approvals & Decision Officer

Financial Investigator

Review Officer

Revenues Officer

People Officer (Maternity Cover)

Personal Advisor

Operational Support Officer

Forensic Higher Support Officer

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