Customer experience leader Work, Jobs in Whyteleafe, Sry (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Brand Ambssador/ Team Leader - Immediate Start
Residential Estates LTD. —London
- £24,420 - £30,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Customer Services Consultant
HSBC Global Services Limited —Croydon
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
5d
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Assistant shop manager
Sense —New Addington
- £14.02 an hour
- Part-time
- Driving
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
9d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Retail Assistant
Compass Group —Croydon
- £13.95 an hour
- Communication skills
Operations Manager
Popeyes UK —Croydon
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Park Manager
Oxygen —Croydon
- £50,000 a year
- Weekend availability
- Management
- Customer service
- Leadership
Quick apply
9d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
2d
Online Team Leader
Morrisons —Croydon
- Annual leave
- Employee discount
Quick apply
Customer Experience Assistant
Ralph Lauren —London
- Full-time
- Hospitality
- Microsoft Excel
- Communication skills
Merchandising Team Leader
eXPD8 —Caterham
- £12.85 an hour
- Part-time
- Customer service
- Merchandising
- Leadership
- Life insurance
- Referral programme
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
GUCCI Client Advisor - Westfield
Gucci —London
- Full-time
1d
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Assistant Store Manager - Orpington
Oak Furnitureland —Orpington
- £46,000 - £50,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Customer Experience Specialist
GRENKE —Guildford
- Customer service
- Microsoft Office
- Organisational skills
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
10d

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customer experience leader jobs near whyteleafe, sry

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

customer experience leader jobs in whyteleafe, sry

Customer Experience Team Leader

Brand Ambssador/ Team Leader - Immediate Start

Customer Services Consultant

Customer Experience Specialist, SMB

Assistant shop manager

E-Commerce Customer Support Associate (Full Time)

Client Engagement Manager

Retail Assistant

Operations Manager

Park Manager

Control Centre Duty Manager

Online Team Leader

Customer Experience Assistant

Merchandising Team Leader

Global Head of Customer Support

GUCCI Client Advisor - Westfield

Store Manager

Assistant Store Manager - Orpington

Customer Experience Specialist

Customer Service Manager

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