About ETS
ETS is a growing, purpose led training provider helping people overcome barriers to employment and move into sustainable careers. We work with Jobcentre Plus, prisons, probation services, local authorities and employers to deliver employability, vocational and sector based programmes.
Role Information
Responsible to: Head of Curriculum & Operational Delivery
Direct reports: Freelance Trainers / Programme Coordinator / Programme Administrator
Location: Chichester with hybrid working and travel as required
The Role
Responsible for leading the quality, consistency and effectiveness of all training delivery across ETS programmes.
Course Mobilisation Oversight
· Accountable for successful mobilisation, delivery and close down of all ETS training courses
· Manage Programme Coordinator, overseeing logistical tasks and delivery planning
· Escalate mobilisation risks and implement mitigating actions
· Monitor and work towards training KPIs
· Sign off delivery readiness to provide a smooth operation
· Ensure trainers are prepared and delivery ready for every course
· Review venue and equipment requirements to ensure an excellent service is maintained
Leadership & Management
· Lead, motivate and support freelance trainers to provide excellent service delivery
· Line manage the Programme Coordinator and provide support, direction and accountability for course mobilisation, learner onboarding and programme administration
· Conduct regular one-to-one meetings and performance reviews with the Programme Coordinator & Administrator
· Manage trainer capacity planning to ensure sufficient delivery resource is available across all contracts
· Monitor trainer utilisation and deployment across programmes
· Ensure effective collaboration between delivery, administration and employment functions.
· Recruit and induct new trainers & support succession planning to reduce trainer dependency risks
· Manage trainer performance and expectations
· Lead trainer CPD activities
· Coordinate standardisation meetings
Curriculum & Delivery
· Lead operational delivery of all programmes
· Monitor programme performance against attendance, achievement and progression KPIs
· Support / lead on curriculum design and review
· Ensure delivery meets internal quality standards, and awarding body requirements
· Ensure delivery is Ofsted-reaady
· Regularly review and update curriculum against learner feedback, outcomes data and current best practice
· Work with employers to ensure curriculum remains aligned to labour market needs
· Monitor achievement and retention
· Ensure programmes meet commissioner and contractual requirements
· Promote employer led learning
· Support learner progression outcomes
Teaching, Learning & Assessment
· Conduct observations providing coaching and feedback for the training team
· Monitor learner progress
· Support & lead quality improvement actions
· Ensure robust assessment practices are in place in line with ETS requirements
· Promote sharing best practice across the delivery team
Teaching Resources
· Develop trainer resources to support learners
· Develop & maintain training materials to provide excellent resources to support learners
· Review curriculum content with the Quality Improvement Team
· Develop and maintain excellent teaching resources to support the learning
Learner Experience
· Monitor learner attendance to ensure excellent retention and outcomes
· Review learner feedback to develop service delivery where required
· Improve learner satisfaction through developing feedback into action
· Support progression into employment by collaborating with the Employment team
· Promote inclusive learning environments throughout all service delivery
Quality, Safeguarding & Compliance
· Contribution to self-assessment and QIP
· Liaison with AOs for registrations, EQA visits, certification
· Promote safeguarding culture throughout all service delivery
· Support quality assurance activity across all service delivery
· Ensure compliance requirements are met across all service delivery
· Contribute to Ofsted readiness
Risk & Continuous Improvement
· Analyse performance data to identify trends and improvement opportunities
· Support contract performance reviews and commissioner meetings
· Identify delivery risks and take action to improve practice
· Implement quality improvement plans to enhance practice
· Support business growth by collaboration with the Business Development team
· Lead continuous improvement initiatives with the support of the Quality Improvement team
· Promote innovation and best practice across service delivery
Essential Criteria
- Experience managing trainers and supporting trainer performance.
- Adult learning and skills sector experience
- Experience carrying out Teaching, Learning and Assessment (TLA) observations.
- Quality improvement experience within an education or training environment.
- Strong leadership, coaching and people management skills.
- Full UK driving licence and willingness to travel.
Desirable Criteria
- Teaching qualification at Level 5 or above.
- Experience working within a training provider, college or adult education environment.
- Assessor qualification (Level 3 or Level 4), or willingness to work towards Internal Quality Assurance (IQA) qualification, or willingness to work towards.
- Experience of DWP-funded programmes.
- Experience of prison education or the criminal justice sector.
- Knowledge and understanding of Ofsted's Education Inspection Framework (EIF).
Professional Development Requirements
- Candidates who do not already hold a recognised Assessor Qualification (Level 3 or Level 4) and/or an Internal Quality Assurance (IQA) qualification will be expected to work towards these qualifications, with a target of achieving both within 12–18 months of appointment.
- A Level 5 teaching qualification is desirable. Where the successful candidate does not currently hold a Level 5 teaching qualification, they will be expected to demonstrate the capability to undertake Teaching, Learning and Assessment (TLA) observations and be willing to work towards relevant professional development where required.
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Free fitness classes
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Transport links
Work Location: Hybrid remote in Chichester (West Sussex)
