Business Operations Manager – Dental Group
Location: South East London
Job Type: Full-time
Salary: £50,000–£60,000 per year depending on experience, with performance-related bonus potential
About Us
We are a growing, privately focused dental group with two practices in South East London: Belmont Park Dental Care and Eltham Dental.
The business is entering an exciting stage of growth, with a focus on high-quality private dentistry, dental implants, Invisalign, hygiene growth, patient experience and operational excellence.
Across the group, we have built a strong reputation for patient care, with over 700 five-star reviews. We are committed to quality, growth and creating an excellent experience for both patients and team members.
We are looking for a commercially minded, organised and proactive Business Operations Manager to work closely with the owner and help lead the next stage of growth across both practices.
This is not just a standard practice manager role. We are looking for someone who can take ideas, create systems, manage people, track performance and help drive the business forward.
The Role
The Business Operations Manager will oversee the day-to-day running and performance of both practices, ensuring the teams, diaries, patient journey and business systems are working effectively.
You will work directly with the owner to implement strategy, improve operations, support the team and help grow private revenue.
You do not necessarily need to come from a dental background. Experience in private healthcare, aesthetics, hospitality, retail, customer service, operations or an owner-led growing business would also be highly relevant.
Key ResponsibilitiesOperations
- Oversee the smooth running of both dental practices
- Ensure rotas, holiday cover, nurse cover and reception cover are well managed
- Improve diary utilisation and reduce empty chair time
- Ensure systems and processes are followed consistently
- Identify operational problems and create practical solutions
- Support the implementation of new projects and practice improvements
- Take initiative in spotting areas for improvement and helping to move the business forward
Team Management
- Support and manage practice coordinators, reception, nurses and treatment coordinators
- Help build a positive, accountable and high-performing team culture
- Hold regular team meetings and performance check-ins
- Deal with day-to-day staff issues professionally and fairly
- Help improve communication between clinicians, nurses, reception and management
- Encourage a positive, can-do attitude across the team
Business Growth
- Work with the owner to implement growth ideas across both practices
- Help drive private treatment revenue, including implants, Invisalign, hygiene and cosmetic dentistry
- Monitor new patient enquiries and lead follow-up
- Improve treatment-plan tracking and patient conversion
- Support marketing campaigns by ensuring the team follows up enquiries properly
- Help improve the overall patient journey and customer experience
Performance Tracking
You will be responsible for helping track and improve key business numbers, including:
- Practice revenue
- Private revenue
- Dentist diary utilisation
- Hygienist diary utilisation
- NHS UDA performance
- New patient enquiries
- Implant and Invisalign enquiries
- Treatment plans sent and accepted
- Missed calls and response times
- Google reviews
- Staff sickness and holiday cover
- Patient complaints and feedback
The Ideal Candidate
We are looking for someone who is:
- Commercially minded
- Highly organised
- Confident managing people
- Good with numbers and performance tracking
- Calm under pressure
- Proactive and solution-focused
- Able to turn ideas into clear actions
- Comfortable holding people accountable
- Strong with systems and follow-up
- Warm and professional with patients and staff
- Positive, enthusiastic and willing to get stuck in
- Able to use initiative rather than waiting to be told every step
- Keen to grow personally and professionally as the business grows
- Able to work closely with an owner-led business
Experience Required
- Previous experience in operations, management, healthcare, hospitality, retail or a service-based business
- Experience managing a team
- Strong organisational and communication skills
- Ability to manage multiple priorities
- Good understanding of KPIs, targets and performance management
- Comfortable using spreadsheets, systems and reports
What We Are Looking For
This role would suit someone who wants to grow with the business and become a key person within the organisation.
We are looking for someone with a positive mindset, a can-do attitude and the ability to take ownership. The right person will be hands-on, practical, commercially aware and confident enough to use their initiative.
We are looking for someone who can become the bridge between the owner’s vision and the team’s day-to-day execution.
What We Offer
- Competitive salary
- Performance-related bonus potential
- Opportunity to grow with an expanding dental group
- Varied and interesting role across two practices
- Direct involvement in business growth and strategy
- Supportive owner-led environment
- Opportunity to make a real impact
- A business committed to quality, growth and excellent patient care
Schedule
- Monday to Friday
- Full-time
- Occasional flexibility may be required depending on business needs
Application Question
Please include a short cover note explaining why you feel you would be suitable for this role, especially if you are applying from outside dentistry.
How to Apply
Please apply with your CV and a brief covering message.
Pay: £50,000.00-£60,000.00 per year
Work Location: In person
