technical support team leader Work, Jobs in wickford north, eng (with Salaries)

HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
3d
Inclusion Coach - Assistive Technology and AI Lead (Term Time)
Chelmsford College —Chelmsford
- Up to £23,763.96 a year
- Full-time
- Continuous improvement
9d

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Inclusion Coach - Assistive Technology and AI Lead (Term Time)
Chelmsford College —Chelmsford
Identify and introduce innovative tools that enhance access to learning and preparation for adulthood and employment.
Up to £23,763.96 a year
9d
Inclusion Coach - Deaf, VI and PNI Lead (Term Time)
Chelmsford College —Chelmsford
Deliver targeted interventions (1:1 and small group) to build independence, access, and confidence. Lead support planning from entry through to exit, ensuring…
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HELPDESK TEAM LEADER/MEMBER

Riviera Networks
Wickford North

Quick apply

Job details

Permanent | Full-time
£26,000 - £36,000 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
On-site parking

Qualifications

CRM software
Azure
Management
Software deployment
LAN
VoIP
Telecommunication
IT
Communication skills
Intune

Full job description

Riviera Networks is a market-leading MSP with a well-established reputation across the IT and Telecoms industries.

We are looking to add an experienced member to the established helpdesk team responsible for supporting our customers.

Core responsibilities of this role will include working closely with both internal and external stakeholders, reactively and proactively administering client services both remotely and on site where needed, as well as apply technical problem solving to resolve complex issues.

Job Responsibilities:

· Administration of customers Microsoft 365 suite including Azure & Intune

· Deployment of VoIP telecommunications using Webex & BT Wholesale

· Diagnosis and fault resolution of Windows based devices

· Administration of BT telecommunication products (PSTN, ADSL)

· Configuration and deployment of PC hardware

· Cloud software & application management

· Proactive maintenance of customer devices

· Configuration; deployment and diagnostics of routers & basic LAN hardware

Skills & Experience:

· Strong M365 suite experience

· Detail orientated

· Team leader or management experience preferred

· Customer facing

· Familiarity with telecommunication or IT based CRM system (AutoTask, DATTO)

· Good written and verbal communication

· VoIP administration

· BT Product Suite

· Customer orientated

· Fault diagnostic & resolution critical thinking

Key Words:

365, Support, Technician, Engineer, Helpdesk, IT, PC, Windows, VoIP, Telecoms, Telecommunications, PSTN, Broadband, Internet, Cloud, Backup, Administration, Microsoft, LAN, Network, BT, Autotask, Datto, Leader, Leadership, Supervisor, Manager

Commutable From: Wickford, Chelmsford, Basildon, Grays, Southend, Romford, Hockley, Billericay, Maldon

Job Type: Full-time

Benefits:

Company pension
Cycle to work scheme
Health & wellbeing programme
On-site parking

Work Location: In person

No Angencies

Pay: £26,000.00-£36,000.00 per year

Work Location: In person

Quick apply

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