Fraud Policy & Change Senior Manager roles don’t come around often, and this one sits at the heart of our growing Economic Crime – Protect function. As part of our first line of defence, you’ll help shape how we protect our customers and our organisation by leading the alignment of fraud policies and standards across the UK’s largest mutual. This is a chance to influence how we respond to evolving threats while guiding the business through refreshed requirements and minimum control expectations.
You’ll take ownership of complex change activity, working at pace in a fully remote, highly collaborative environment. Your expertise in fraud, particularly analytical strategies and transformation within retail banking, will allow you to quickly assess impacts, define what needs to change, and steer teams through delivery. This is a senior role that demands sharp judgement, deep subject matter knowledge, and the confidence to drive clarity in a fast-moving landscape.
We’re looking for someone who thrives on detail, brings significant experience leading large scale fraud policy or standards driven change, and can integrate seamlessly into a programme already in motion. If you’re energised by meaningful transformation and want to play a pivotal role in strengthening fraud resilience, this is an opportunity to make a real impact.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 9-month Fixed Term Contract opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a month in Glasgow or London. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
You’ll play a central role in guiding Virgin Money’s transition to Nationwide’s Economic Crime Policy and minimum control standards, ensuring both organisations move forward with clarity and confidence. This involves working closely with business, risk and fraud teams to define responsibilities, agree actions and build a shared understanding of what the new expectations mean in practice. Your work will shape how both groups interpret requirements, assess gaps and translate them into meaningful, measurable change.
Success in this role relies on your ability to influence senior stakeholders, bring structure to complex discussions and ensure that change requirements are fully understood across first‑line teams. You’ll turn policy into practical, operational reality by helping colleagues embed new processes and procedures that clearly demonstrate compliance with strengthened control standards.
You’ll take ownership of delivery, supported by project management and fraud advisory specialists, while developing a detailed roadmap that sets out the steps needed to meet all requirements. This is an opportunity to lead a high impact transition, create alignment across two major organisations and ensure the uplift in standards is delivered with precision and purpose.
As a minimum you will bring:
- Significant change leadership - Extensive experience leading complex, multi‑layered change programmes within retail banking, ideally driven by fraud policy, standards uplift or large‑scale transformation. You bring a proven ability to navigate ambiguity, shape direction and deliver meaningful outcomes in high‑stakes environments
- Deep fraud expertise - Strong subject‑matter knowledge across fraud risk, analytical strategies and operational controls, enabling you to interpret requirements quickly and engage confidently with technical and non‑technical stakeholders. Your insight allows you to translate policy into practical, actionable change
- Programme ownership and reporting - Demonstrated experience owning programme deliverables, preparing high‑quality status reporting for senior audiences and developing detailed, structured change plans that drive accountability and momentum
- Senior level influence - The presence and credibility to challenge constructively, influence decisions and build alignment across senior stakeholders, even where priorities compete or clarity is evolving
- Exceptional attention to detail - A meticulous approach, underpinned by strong fraud and transformation expertise, ensuring requirements are fully understood, risks are surfaced early and delivery is precise, robust and compliant
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these
There are all sorts of employee benefits available at Nationwide, including:
30 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role, the job title on our internal systems will be Financial Crime Delivery Manager.
